Digital Utility

Digital Utility

Revolutionizing Utility Customer Experience

The Utility sector is undergoing digital disruption with growing consumer expectations for online self-service. However, manual processes are unable to scale effectively across multifaceted operations involving billing, payments, requests, outage management and more. This leads to long call wait times, slow issue resolutions and dissatisfied customers.

Our conversational Herbie.AI presents a smart solution. Built on years of Natural Language Processing advances, it can understand customer intents through natural conversations. Complex utilities workflow knowledge is encoded to appropriately route, resolve or escalate each interaction – all through an intuitive dialogue.

Introducing the Future of Customer Engagement

Revolutionize Your Telco Services with Advanced Herbie.AI Solutions

In the fast-paced world of the telecommunications industry, providing exceptional customer service and engagement is paramount to staying ahead of the competition. That’s where our advanced Conversational AI solutions come in. We offer a cutting-edge platform that will transform the way you interact with your customers, streamlining operations, enhancing customer satisfaction and boosting your bottom line.

Automated Self-Service - Users receive instant answers to simple queries like bills, usage history, payments anytime via website/app chat without calls or visits. This improves 24x7 accessibility.

Streamlined Operations - Our bot handles 30-50% basic volume freeing agents for high-value work while ensuring SLAs. This cuts operational costs up to 30%.

Personalized Assistance - Through profiles, it gains context to have continued helpful discussions, handle complicated cases or special needs of elderly with empathy and care.

Proactive Notifications - Customers receive timely alerts on outages, maintenance work, billing promotions through preferred channels like SMS, email or in-app instead of costly printed mailers.

Actionable Insights - Interaction data provides a 360-degree view of customer pain points, service locations, agent performance and trends to enhance offerings through targeted campaigns.

As we scale this across platforms, it could potentially assist millions of customers annually through billions of useful interactions. Advanced analytics further power hyper-personalization and new offerings inception.

Actionable Business Insights - The conversational data captured is analyzed to gain a deeper understanding of customer pain points, purchase considerations, common objections and more through their own words and terminology. This powers better marketing and product strategies.

Personalized Engagement - Through intelligent profiling, the bot can have individualized follow-up discussions and even adapt its personality based on attributes like age, location and previous interactions to truly customize the experience.

We understand the unique challenges faced by telcos in delivering exceptional customer experiences. Long wait times, repetitive inquiries, and complex billing processes can often frustrate customers and lead to dissatisfaction. Herbie.AI is designed to address these pain points head-on, providing instant support, personalized recommendations, and seamless self-service options.

In addition to enhancing customer service, Herbie.AI also enable targeted marketing and sales initiatives. By leveraging customer data and preferences, Herbie.AI can offer personalized recommendations, promotions, and cross-selling opportunities, increasing revenue and customer lifetime value. With intelligent analytics and reporting features, you can track customer interactions, identify trends, and fine-tune your marketing strategies for maximum effectiveness.

Customers

General / Company information

Notifications specific to the Service

Downloading Bills

View Outstanding Bills

Payment Online

Feedbacks & Track Status

Update Address, Mobile, Email & Other details

Complaints

Check-in / Check-out

Plan Migration

Suspend / Activate Services

Many more

Suppliers

How To Series

View RFPs

Status of RFP Submissions

Download PO

Upload & Track Invoice Status

Upload Delivery Schedules & Status

Dealers

How To Series

Product & Sales Contents

Online Ordering

Stock Positions

Returns, Payments

Knowledgebase

Accounts Management

Account Receivable & Payable

Outstanding Receivable customer wise

Yet to raise Invoice customer wise

Outstanding Receivable

Receivable Forecasting 

Cash flow Plans for

Outstanding Payable

Upcoming Payments

Payment Approvals

Credit / Debit Notes

Frequently Asked Questions

Herbie Certificates

Cert-in Certified
ISO 27001
ISO 9001:2015
SEI-CMM Level 3
VAPT Certified
GDPR Compliant
DPDP Compliant
NESA compliant
For Employees

Our Global Presence

SAIL Sarathi’–the first of its kind in the Indian steel industry. As a part of #Industry4.0, #SAIL is continuously embracing Digital Transformation

Smt. Soma Mondal
Chairman

We are happy and thrilled to launch country’s First Virtual Assistant using Herbie.AI and we are the first to launch the transaction automation using Herbie.AI. The overall experience BBK, Bank iThmar & Invita) is very positive and we foresee many more expansions including social channels.

Rahul Bhalla
CEO
Our Testimonials

Voices of Satisfied Clients

Our testimonials reverberate with the satisfaction of our esteemed clients. Explore real-life accounts highlighting the transformative influence of our services. From streamlined processes to enhanced efficiency, our clients share stories of success. These testimonials serve as a testament to the dedication we bring to every partnership, reaffirming our commitment to delivering excellence. Join the ranks of those who have experienced the positive change our solutions bring, and let their stories inspire your journey with us.

Universal API Adapters

Global Universal API Connectivity Solution

Herbie.AI provides secure and flexible API solutions to easily integrate with your existing systems. Our API adapters are universal and support:

The tokenized adapters facilitate robust integrations while maintaining privacy and security. Businesses can leverage Herbie’s conversational abilities to digitally transform key services and extract greater value from their current tech stack in a seamless manner.

RESTful APIs

Connect to REST APIs for real-time data exchange in JSON format.

Web Services

Integrate via XML-based web services for seamless interfacing. 

Different Formats

Herbie can adapt to your preferred data transmission methods and standards.

Human Sense Technology

Herbie.AI can process and understand information uploaded to generate highly accurate AI models powered by Generative AI that respond to questions with 98% precision.

Omnichannel Capabilities

Pre-built integrations allow for instant activation across 15+ social channels without any data changes or coding required. Customers can be engaged wherever they are.

Flexible
Integrations

Real-time Universal API adapters facilitate secure, authenticated integration of internal systems into conversational services with low code for seamless stakeholder interactions.

Fortified
Security

Multiple certifications and compliances with standards like ISO 27001, ISO 9001, SEI CMM, Security Vulnerability, HIPPA, GDPR, DPDP, NESA, etc. make Herbie.AI the safest conversational.

Scalable
Deployment

Options to deploy on premises, on private or public clouds maintain equal security. Suitability for any business governance models and infrastructures.

Suitable
Pricing

Affordable pricing ranges from One Time Pricing, Annual Subscriptions (both on premises & Cloud deployments), Conversations based pricing on SAAS.

Multilingual
Skills

Dynamic language management enables real-time conversation across 132+ languages. Content is intelligently served in the user's spoken tongue for personalized assistance.

Augmented
Support

The live agent centre leverages smart queueing systems and tools like paraphrasing, container texting, Text, Audio, Video & Conferencing modes support augmenting the customer engagement.

Latest Blog

Safety & Security of Herbie.AI

Data Minimization
Data Minimization

Only necessary user data is collected and processed by Herbie AI as per the principle of data minimization. Redundant or unnecessary data is purged as per retention policies.

User Privacy Controls
User Privacy Controls

Users have access to their data and can edit or delete it upon request. They can restrict or withdraw consent for data usage via simple privacy interfaces.

Anonymization Techniques
Anonymization Techniques

Whenever possible, sensitive user information is pseudonymized or anonymized before being used for research, analytics or AI model training purposes.

Independent Audits
Independent Audits

Regular third-party privacy and security audits ensure ongoing compliance with standards. Any non-compliances are promptly resolved. 

GDPR Compliance
GDPR Compliance

Herbie AI's protocols are designed to meet the stringent requirements of the General Data Protection Regulation (GDPR) enforced by the EU. This includes provisions around user consent, data protection by design, breach notification and more. 

HIPAA Compliance
HIPAA Compliance

For healthcare customers in the US, Herbie AI ensures compliance with the Health Insurance Portability and Accountability Act (HIPAA) Privacy and Security Rules for protected health information. 

ISO 27001 Certification
ISO 27001 Certification

The information security management system at Herbie AI has been certified against the ISO/IEC 27001 standard, demonstrating best practices for managing risks to security.

In summary, Herbie AI adopts a “privacy by design” strategy to responsibly handle user information as per global best practices and regulations. User privacy remains a top priority.
In summary, Herbie AI takes a defence-in-depth approach with people, processes and technology to deliver robust security for customers.
ico_email_subscribeCreated with Sketch.

Get Updates & More

Thoughtful thoughts to your inbox

×

Get a Demo

Scroll to Top