Herbie.AI helps you become Innovation Leader in Insurance
Generative AI Powered, Conversational AI based Voice Assistant Herbie.AI helps your Customers & Insurance buyers get response to all their queries in a simple language without any jargons the way they understand and ensure onboarding them buying the insurances products you offer. Herbie.AI brings forth numerous benefits:
24/7 availability for customers
Facilitate self-service for basic needs
Reduce operating costs through automation
Improve customer satisfaction and loyalty
Quick response times compared to call centers
Capture more data to drive personalized experiences
Industries Assisted
AI-Powered Industry Assistance Solutions
Life Insurance
Health Insurance
Motor Insurance
Travel Insurance
Home Insurance
Commercial Insurance
Customer Empowerment
Herbie.AI empowers your prospective customers with:
Interactive Policy Assistance - Engage customers and empower them with insurance policy options. Herbie.AI prompts to interact with customers, discuss suitable policy plans based on their individual needs, and provide advice.
Conversational Insight Utilization - Leverage conversational data to gain a thorough understanding of prospects. Apply insights from interactions to follow up with customers as needed by re-engaging and answering any additional questions.
Onboard the Customers digitally & securely - Digitally and securely onboard customers with guided assistance. Provide directions and explanations for onboarding customers without using complicated terminology. Keep clients well-informed in easy-to-understand terms.
Herbie aided evaluation of client for direct eligibility - Herbie can be designed with a series of questions to help evaluate clients directly for eligibility for general and life insurance. Whether the questions are generic or medical-related, Herbie will conduct a video-enabled session and provide a rating to facilitate better decision making.
Efficient Plan Matching - Speed up the customer acquisition process by matching customers' policy requirements to the appropriate insurance plans available.
Allow customers to onboard at their convenience with Herbie.AI - There is no need for appointments or to use working hours. Customers can leisurely complete the onboarding process themselves using Herbie.AI's advanced generative AI skills.
Herbie's Success Metrics
Insights Reflecting Customer Satisfaction and Efficiency
Customer Conversation
Clients interested in conversing with Herbie.AI for enquiries, purchase, renewal, claims and customer support.
Reduction on Costs
Lowest operation with 15 channel business expansion, footfall in contact centres ensures more than 50% cost reduction.
Customer Happiness
Overall customer happiness touched 95% with their feedback on each of their enquiries or transactions.
Customer Satisfaction
We had seen increase of satisfaction by 50% when they speak to Herbie compared to human.
Streamlined Customer Support
Efficient Assistance and Seamless Automation
Experience efficiency with on-demand assistance, automated claims processing, and seamless agent escalation, ensuring prompt issue resolution and a smooth customer journey.
Provide Dedicated On-Demand Assistance
Handle a high volume of requests without human involvement to reduce costs while still guaranteeing immediate issue resolution to boost customer happiness.
Streamline the Claims
Process
Enhance the efficiency of claims processing through automation where a policyholder describes the type of claim and the bot initiates it.
Facilitate Seamless Agent Escalation
Allow easy real-time transfer to a human agent so customers can discuss primary questions, making for a smooth experience.