herbie ai fmcg

Consumer Goods Evolution

Revolutionizing FMCG with Innovative Solutions

The FMCG industry faces constant pressures to accelerate production cycles, streamline distribution networks and deepen customer relationships in order to stay ahead of changing consumer demands and competition. Legacy systems often struggle to keep pace with this dynamic environment. However, AI-powered solutions like Herbie.AI present new opportunities to transform operations and better serve customers across more channels.

On the production side, Herbie.AI streamlines operations through automation. Herbie.AI integrate with manufacturing equipment, inventory databases and ERP systems to flag issues proactively. They can direct maintenance tasks, track raw materials across the supply chain, optimize production schedules in real-time and place automated replenishment orders. This reduces downtime from delays, bottlenecks or stockouts.

Herbie.AI also schedule warehouse personnel, prioritize tasks, direct shipments, communicate delays and raise alerts about expirations or recalls. Automating routine logistics paperwork through natural language interactions frees up staff for value-added activities. Overall equipment effectiveness, inventory turns, delivery windows and worker productivity all increase.

When it comes to sales, AI provides a more personalized touchpoint. Herbie.AI act as virtual sales representatives to counsel trade partners on promotions, new products, inventory minimums and account services. Integrated CRM data fuels customized recommendations and workflows. Sales reps gain time for high-value face-to-face interactions instead of administrative tasks. They also benefit from AI-generated talking points, forecasts and market insights.

Most importantly, conversational AI elevates the customer experience across digital and in-store channels. Herbie.AI serve as 24/7 help desks to answer FAQs, process returns, check account statuses, suggest additional purchases based on histories and capture feedback. This streamlines self-service while freeing customer service agents to handle more complex cases. AI also develops personalized engagement strategies by analyzing conversation transcripts.

Voice and messaging assistants provide on-the-go shopping help like locating products, reading recipes, tracking subscriptions or guiding customers to nearby retailers. Herbie.AI create a sense of human attentiveness and accessibility across touchpoints. In stores, digital displays powered by Herbie.AI offer interactive product discovery, real-time promotions and can place mobile pick-up orders for customers.

With artificial intelligence, companies gain deep, actionable insights into behaviors, preferences, sentiments and intents. Herbie.AI’s surface emerging themes to improve existing products, develop new ones, identify ineffective campaigns or find distribution gaps before losing sales. AI represents a significant competitive edge for the fast pace of modern FMCG.

Secure Communications

Innovative Communication and Security Solutions

Connectivity Command Center

Smart Queue Center with live agents, text, audio, video, and conferencing facilities for communication.

Sentiment Analysis

Understand customer moods, respond appropriately for effective communication and positive interactions.

Enhanced Speech Interface

Mask speech, omit specified areas, recognize currencies, adhere to American/British standards in measurements, etc.

Security Compliance Certification

Certified for Vulnerability Assessments, OWASP Security Guidelines and Privacy & Data Protection acts like GDPR, etc.

TLS Secured Chats

Ensure secure communication with TLS 1.2 and above for protected conversations online.

IP Security Control

Safeguard systems, control IP addresses to prevent misuse and abuse effectively.

Authentication Timeout Setting

Set session timeouts for secure management of unattended or unclosed customer authentication sessions.

Private Social Notifications

Instantly notify across diverse social channels with personalized push notifications.

Herbie.AI Data Insights

AI Analytics and Data Insights

Exception Analysis

Input Form Analysis

Lead Generated Analysis

Trending Questions and responses

Build/modify reports with Report Builder

Identify most in-demand products and preferred user channels

herbie-industries-tick-colAdvanced Dashboards with various metrics

Sentiment Analysis and Percentage breakdown of Queries

Drill-down options for today, this week, this month and last 3/6/12 months

herbie data analytics
For Customers

Comprehensive Customer Product Assistance

Discover our all-encompassing customer product assistance, ensuring seamless and enhanced support. Trust in the power of Herbie.AI’s advanced technology for personalized, efficient assistance, elevating your overall product experience. Rely on us for a journey of unparalleled support at every step.
Receivables Management

Account Receivable & Payable

Outstanding Receivable customer wise 

Yet to raise Invoice customer wise

Outstanding Receivable

Receivable Forecasting

Cash flow Plans for 

Outstanding Payable

Upcoming Payments

Payment Approvals

Credit / Debit Notes

Suppliers

How To Series

View RFPs

Status of RFP Submissions

Download PO

Upload & Track Invoice Status

Upload Delivery Schedules & Status

Dealers

How To Series

Product & Sales Contents

Online Ordering

Stock Positions

Returns, Payments

Knowledgebase

Sales & Inventory Analytics

Sales and Inventory Management Insights

Gain valuable insights into sales trends and inventory management for informed decision-making.

Sales

Upcoming Sales Orders

Top ‘x’ performing products

‘x’ Low Performing products

Top ‘x’ Not moving products

Top ‘x’ performing branches

‘x’ Low Performing branches

Top ‘x’ Fast moving products

Top ‘x’ Performing Sales person

‘x’ Low Performing Sales person

Target Vs Achievement of Company, Branch, Product

Total Sales [YTD, MTD, This week, Today, Date Range, Month - Year]

Product wise Sales [YTD, MTD, This week, Today, Date Range, Month - Year]

Branch wise Sales [YTD, MTD, This week, Today, Date Range, Month - Year]

Stores

Nil Stock Items

Quick Transfers

No Moving Items

Physical Inventory – Reconciliation

Planned Delivery Schedule of Items

Approval of Returns, Inter Location Transfers

Asset Ledgers, Expiries, Warranties, Insurances, AMCs etc.

Expiry details of items – based on Location, Store, Date, etc.

Brand wise Item Replenishment [Today, This week, This month]

Value of Items Expired [today, this week, this month, last ‘x’ months]

Value of Items Damaged [today, this week, this month, last ‘x’ months]

Value of Items Returned [today, this week, this month, last ‘x’ months]

Fast moving items with no stock [on daily basis] with number of branches

Stock Details of Raw Materials & Products – based on Location, Store, etc.

Procurement

Strategic Sourcing Solutions

Delivery Status

Tender approvals & Status

Payment approvals & Status

Digital Onboarding of Suppliers

Purchase Order approvals & Status

Inactive Suppliers, KYC Expiry of Suppliers

Status of Purchase Requests, RFP, RFQ, etc.

Identify Products and Suppliers, Rates, Supply History, etc.

Status of Return Items

Suppliers

Status of RFPs

Upload Invoices

Payment Status

Active RFPs, Download RFPs, Upload Quotations

Upload KYC Documents, Item Details, Pricing, etc.

Download Purchase Orders, Status of Delivery of Items, etc.

Enterprise Information Hub

Comprehensive Dealer and Company Information

Frequently Asked Questions

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Herbie Certificates

Cert-in Certified
ISO 27001
ISO 9001:2015
SEI-CMM Level 3
VAPT Certified
GDPR Compliant
DPDP Compliant
NESA compliant
For Employees

Our Global Presence

SAIL Sarathi’–the first of its kind in the Indian steel industry. As a part of #Industry4.0, #SAIL is continuously embracing Digital Transformation

Smt. Soma Mondal
Chairman

We are happy and thrilled to launch country’s First Virtual Assistant using Herbie.AI and we are the first to launch the transaction automation using Herbie.AI. The overall experience BBK, Bank iThmar & Invita) is very positive and we foresee many more expansions including social channels.

Rahul Bhalla
CEO
Our Testimonials

Voices of Satisfied Clients

Our testimonials reverberate with the satisfaction of our esteemed clients. Explore real-life accounts highlighting the transformative influence of our services. From streamlined processes to enhanced efficiency, our clients share stories of success. These testimonials serve as a testament to the dedication we bring to every partnership, reaffirming our commitment to delivering excellence. Join the ranks of those who have experienced the positive change our solutions bring, and let their stories inspire your journey with us.

Universal API Adapters

Global Universal API Connectivity Solution

Herbie.AI provides secure and flexible API solutions to easily integrate with your existing systems. Our API adapters are universal and support:

The tokenized adapters facilitate robust integrations while maintaining privacy and security. Businesses can leverage Herbie’s conversational abilities to digitally transform key services and extract greater value from their current tech stack in a seamless manner.

RESTful APIs

Connect to REST APIs for real-time data exchange in JSON format.

Web Services

Integrate via XML-based web services for seamless interfacing. 

Different Formats

Herbie can adapt to your preferred data transmission methods and standards.

Human Sense Technology

Herbie.AI can process and understand information uploaded to generate highly accurate AI models powered by Generative AI that respond to questions with 98% precision.

Omnichannel Capabilities

Pre-built integrations allow for instant activation across 15+ social channels without any data changes or coding required. Customers can be engaged wherever they are.

Flexible
Integrations

Real-time Universal API adapters facilitate secure, authenticated integration of internal systems into conversational services with low code for seamless stakeholder interactions.

Fortified
Security

Multiple certifications and compliances with standards like ISO 27001, ISO 9001, SEI CMM, Security Vulnerability, HIPPA, GDPR, DPDP, NESA, etc. make Herbie.AI the safest conversational.

Scalable
Deployment

Options to deploy on premises, on private or public clouds maintain equal security. Suitability for any business governance models and infrastructures.

Suitable
Pricing

Affordable pricing ranges from One Time Pricing, Annual Subscriptions (both on premises & Cloud deployments), Conversations based pricing on SAAS.

Multilingual
Skills

Dynamic language management enables real-time conversation across 132+ languages. Content is intelligently served in the user's spoken tongue for personalized assistance.

Augmented
Support

The live agent centre leverages smart queueing systems and tools like paraphrasing, container texting, Text, Audio, Video & Conferencing modes support augmenting the customer engagement.

Latest Blog

Safety & Security of Herbie.AI

Data Minimization
Data Minimization

Only necessary user data is collected and processed by Herbie AI as per the principle of data minimization. Redundant or unnecessary data is purged as per retention policies.

User Privacy Controls
User Privacy Controls

Users have access to their data and can edit or delete it upon request. They can restrict or withdraw consent for data usage via simple privacy interfaces.

Anonymization Techniques
Anonymization Techniques

Whenever possible, sensitive user information is pseudonymized or anonymized before being used for research, analytics or AI model training purposes.

Independent Audits
Independent Audits

Regular third-party privacy and security audits ensure ongoing compliance with standards. Any non-compliances are promptly resolved. 

GDPR Compliance
GDPR Compliance

Herbie AI's protocols are designed to meet the stringent requirements of the General Data Protection Regulation (GDPR) enforced by the EU. This includes provisions around user consent, data protection by design, breach notification and more. 

HIPAA Compliance
HIPAA Compliance

For healthcare customers in the US, Herbie AI ensures compliance with the Health Insurance Portability and Accountability Act (HIPAA) Privacy and Security Rules for protected health information. 

ISO 27001 Certification
ISO 27001 Certification

The information security management system at Herbie AI has been certified against the ISO/IEC 27001 standard, demonstrating best practices for managing risks to security.

In summary, Herbie AI adopts a “privacy by design” strategy to responsibly handle user information as per global best practices and regulations. User privacy remains a top priority.
In summary, Herbie AI takes a defence-in-depth approach with people, processes and technology to deliver robust security for customers.
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