Conversational Voice Assistant in Hospitality

Herbie Hospitality Chatbot is an intelligent voice assistant which eases the job of the customers in booking hotels based on their desire. Herbie can locate hotels in the network which has their choice of preferences in the amenities and location. It can also suggest promotions and offers available to them. Herbie‘s ML is amazing that it can remember their preference for their future bookings.

Herbie can perform actions with simple a verbal request from the customer. Booking for vacations can happen effortlessly and yet more precisely. Hoteliers get intimated of the customers delayed check-in , cancellation or reschedules. This seamless transfer of information brings comfort to both customers and hotel staffs.

Herbie can give visitors an impressive in-room experience by enabling them to request any service through interaction. Customers can ask Herbie for toiletries, set up alarms, laundry, Spa services, pool timings, menu details, order food, book tables and so on. These commands are directed to the appropriate person which saves response time and increase the revenue potential.

Herbie allows customers to communicate with their hotel staffs even before their arrival. Any pre-requisites for their stay can be arranged without any delays or wait times. Customers can checkout from their hotels with simple interactions like “Herbie, check me out”. Herbie initiates the procedure by collaborating with the hotel staff. The hoteliers can also get the room available for their next customer.

Herbie Hotel Chatbot can update the customers in a friendly conversation about their hotel amenities, transportation facilities and places to visit nearby. Herbie can also inform them of the special offers and discounts on their bookings like free breakfast, Wi-Fi, gym access and so on. Herbie can also arrange to pick up and drop from the airport based on customers’ request.

Herbie can keep a record of the customers to send notifications on special occasions and deals. These help in brand loyalty and retain the goodwill of the customers. Herbie can conduct a survey on the customers about their stay and can promptly respond to their reviews on different communication channels.