herbie ai retail

Retail Revolution

Innovative Solutions Revolutionize Retail Industry

The retail industry is undergoing immense disruption as consumer expectations evolve rapidly in the digital era. Customers now demand hyper-personalized, frictionless experiences that match or exceed online convenience even when shopping in-store. However, legacy systems can limit the ability to deliver on these rising demands. This is a prime opportunity for retailers to leverage Herbie.AI – the Generative AI Powered Conversational AI to differentiate themselves.

Herbie.AI opens up new possibilities to enhance the entire customer journey. For example, Herbie.AI will act as a 24/7 virtual sales associate to answer common questions on product details, sizing, locations and promotions. Customers no longer have to wait for a live agent or drive to the store, improving accessibility. They can also start conversations in their preferred messaging apps for a more convenient interface.

Beyond FAQs, Herbie.AI streamline tasks like online browsing, purchases, returns and exchanges. Customized recommendations based on browsing history and demographics help visitors discover new items tailored to their preferences. Integrations with loyalty programs and past orders personalize every interaction. Being Voice-enabled AI assistant, Herbie.AI also let customers initiate interactions hands-free through devices in their homes. This creates "storefronts without four walls" that follow customers anywhere.

Herbie.AI opens up new possibilities to enhance the entire customer journey. For example, Herbie.AI will act as a 24/7 virtual sales associate to answer common questions on product details, sizing, locations and promotions. Customers no longer have to wait for a live agent or drive to the store, improving accessibility. They can also start conversations in their preferred messaging apps for a more convenient interface.

Beyond FAQs, Herbie.AI streamline tasks like online browsing, purchases, returns and exchanges. Customized recommendations based on browsing history and demographics help visitors discover new items tailored to their preferences. Integrations with loyalty programs and past orders personalize every interaction. Being Voice-enabled AI assistant, Herbie.AI also let customers initiate interactions hands-free through devices in their homes. This creates "storefronts without four walls" that follow customers anywhere.

For in-store shoppers, digital signage or kiosks equipped with touchscreen Herbie.AI to guide visitors efficiently through physical spaces. Customers can get real-time product locations, check inventory without asking an employee or place mobile orders for curbside pickup. Associates then have more flexibility to assist with complex questions or upsells instead of routine interactions. Overall, the in-store experience becomes as seamless as online channels.

Retail managers gain valuable insights from conversational AI too. Interaction analytics provide a 360-degree view of customer preferences, intents, frustrations and lifetime values. This guides more strategic merchandising, inventory, pricing and location-based service decisions over time. Herbie.AI also strengthen operational efficiency by automating routine paperwork, scheduling, product replenishment tasks and more. Associates recoup hours each week for more impactful face-to-face customer service.

Herbie.AI forecasts demand and sales patterns to optimize inventory levels and minimize overstocks or outages. It also analyzes sentiment and common topics from customer conversations to surface emerging trends, complaints or areas of improvement proactively instead of reactively. Both inventory costs and customer satisfaction increase as a result.

Adopting conversational AI represents a significant opportunity to elevate every aspect of the customer experience in a uniquely personalized way. It creates the kinds of seamless omnichannel interactions today's shoppers expect across channels while driving operational excellence behind the scenes.

Dynamic Interaction

Interactive Features for Enhanced Engagement

Herbie.AI Data Insights

AI Analytics and Data Insights

Exception Analysis

Input Form Analysis

Lead Generated Analysis

Trending Questions and responses

Build/modify reports with Report Builder

Identify most in-demand products and preferred user channels

herbie-industries-tick-colAdvanced Dashboards with various metrics

Sentiment Analysis and Percentage breakdown of Queries

Drill-down options for today, this week, this month and last 3/6/12 months

herbie retail insights
Retail Integration

Comprehensive Retail Management Solution

Continuous Support

Continuous self-help for general information available 24/7/365 days.

Training and Knowledge Base

Provide on-the-job training, reference materials and standard procedures.

Order History

Accessing history of visits and orders for review and analysis.

Feedback and Surveys

Collect staff feedback on work environment, processes, and improve continuously.

Staff Directory

Offer central directory for easy access to store staff contacts.

Order Tracking

Viewing of Customer Orders and organize shipments, track delivery.

Store Information

Details about the Store Facilities, Locations, Timings, Product details, etc.

Analysis of Stores Inventory

Stock levels, fast-moving, nil-stock, trending and more analyzed indicators.

Feedback Resolution

Viewing of Customer Feedback / Complaints and resolve them on time.

Customer Loyalty Management

Assist staff in managing enrolled customers for loyalty program efficiency.

Health and Safety

Share health and safety guidelines, conduct training and monitor compliance.

Sales Performance Tracking

Track staff sales performance against targets and provide insights.

Expense Management

Manage expense requests, approvals, and track expenditures for efficient financial control.

Feedback Resolution

Viewing of Customer Feedback / Complaints and resolve them on time.

Product Information Access

Give staff quick access to information about all products sold in the store.

Delivery Management

Assign, track store staff deliveries for efficient and accurate order fulfillment.

Warranty Claims Management

Access OEM providers contact details for support and assistance.

Resource Booking

Allow staff to book store resources like meeting rooms, equipment, etc.

Stores Facility Management

Submit complaints, monitor progress, and track status for efficient resolution.

Accounts Management

Account Receivable & Payable

Outstanding Receivable customer wise

Yet to raise Invoice customer wise

Outstanding Receivable

Receivable Forecasting

Cash flow Plans for

Outstanding Payable

Upcoming Payments

Payment Approvals

Credit / Debit Notes

For Customers

Comprehensive Customer Product Assistance

Discover our all-encompassing customer product assistance, ensuring seamless and enhanced support. Trust in the power of Herbie.AI’s advanced technology for personalized, efficient assistance, elevating your overall product experience. Rely on us for a journey of unparalleled support at every step.
Customer Engagement

Interactive Retail Support

Empower customers with interactive assistance, ensuring a seamless and enhanced retail experience.

Product information and recommendations - Provide details about products like description, price, specifications, sizing information, etc. Recommend relevant products based on customer's questions, history, and profile.

FAQ and self-service information - Answer common questions from customers regarding products, shipping, returns, payments, etc. This reduces the load on customer support.

Promotions and Deals - Communicate offers, discounts, and special deals to relevant customers in real-time.

Scheduling (store visits, appointments, deliveries) - Help customers schedule store visits, product demonstrations, home deliveries, etc. Manage appointments and remind customers.

Digital Transactions - Online ordering with payment gateway integration.

Product availability (store and online) - Check inventory levels and product availability in stores and online for customers.

Receipt/invoice details - Provide easy access to receipts, invoices, and order details on demand.

Subscription management - Help customers manage their subscriptions, change plans, cancel or pause subscriptions.

Twenty-four seven support - Provide basic support to customers even when customer support agents are unavailable.

Loyalty program management - Help customers keep track of loyalty points and rewards, redeem or exchange points.

Wishlist management - Help customers create and manage wishlists for future purchases.

Onboarding assistance - setting up an account or registering for a service.

Store locators - Help customers find nearby stores, opening hours, contact information, and directions.

Customized recommendations - Make personalized product recommendations based on customer's past purchases, wishlists, browsing history, and profile info.

Complaint registering and resolution - Allow customers to register complaints and provide status updates. Escalate to agents if required.

Returns and refund processes - Explain return and refund policies and guide customers through the return and refund processes.

Referral programs - Invite customers to refer friends and family for rewards under referral programs.

Newsletters and account signup - Encourage customers to sign up for newsletters, loyalty programs, and accounts for a more personalized experience.

Surveys - Conduct quick surveys to understand customer satisfaction, collect feedback, and identify areas for improvement.

Order status and update notifications - Proactively notify customers about order status changes via push notifications, emails or text messages.

Twenty-four seven support - Provide basic support to customers even when customer support agents are unavailable.

Active listening - Monitor customer conversations and social media to identify issues and improve processes accordingly.

Personal shopping assistance - Provide personalized shopping assistance and recommendations virtually.

Promotions and events - Retail Herbie.AI can promote in-store and online events, such as product launches, sales, and promotions.

Performance Analytics

Corporate Performance Data Analysis

Store Essentials export us
Store Essentials
Details about the Store Facilities, Locations, Timings, etc.
Workforce Dynamics export us
Workforce Dynamics
Shift Details, Staff Presence, and other Employee related information.
Customer Magnets export us
Customer Magnets
Popular stores attracting large customer traffic due to high demand.
Service Resolution export us
Service Resolution
Review of facility related complaints and their SLA commitment.
Product Flow export us
Product Flow
High volume product movement and no movement product analysis.
Revenue export us
Revenue
Based on Location, store, product, sales staff, etc.
Staff Directory export us
Staff Directory
Instantly contact any employee through the communication channels.
Supplier Directory export us
Supplier Directory
Promptly connect with suppliers using approved channels.
Asset Uptime export us
Asset Uptime
High Availability status of Infrastructure, Assets, Equipment.
Coverage Status export us
Coverage Status
AMC, Insurance, Warranty, Expiry details of Assets, Equipment, etc.
Maintenance Assurance export us
Maintenance Assurance
Assets currently in maintenance, ensuring optimal performance and reliability.
Implemented Solution export us
Implemented Solution
Resolving concerns and improving services for customer satisfaction.
Complaint Aging export us
Complaint Aging
Tracking and analyzing the age of unresolved customer complaints for improvement.
Customer Complaints export us
Customer Complaints
Categorized analysis for targeted improvement and better service.
Cash flow analysis export us
Cash flow analysis
Examining financial inflows and outflows for comprehensive cash flow analysis.
Suppliers

How To Series

View RFPs

Status of RFP Submissions

Download PO

Upload & Track Invoice Status

Upload Delivery Schedules & Status

Dealers

How To Series

Product & Sales Contents

Online Ordering

Stock Positions

Returns, Payments

Knowledgebase

Operations System

Integrated Enterprise Operations Solutions

Response to Pointed critical details related
Sales
Finance
HR
Production
Operations
Customer Service
Stores
Procurement
etc.
Employee Onboarding
Induction
All information related to HR
Self service more than 80 use cases
IT Help Desk
Feedbacks
General / company information
Product details
Ordering of Products
Track Order Status
Warranty Details & Claims
Feedback

Procurement

Strategic Sourcing Solutions

Delivery Status

Tender approvals & Status

Payment approvals & Status

Digital Onboarding of Suppliers

Purchase Order approvals & Status

Inactive Suppliers, KYC Expiry of Suppliers

Status of Purchase Requests, RFP, RFQ, etc.

Identify Products and Suppliers, Rates, Supply History, etc.

Status of Return Items

Suppliers

Status of RFPs

Upload Invoices

Payment Status

Active RFPs, Download RFPs, Upload Quotations

Upload KYC Documents, Item Details, Pricing, etc.

Download Purchase Orders, Status of Delivery of Items, etc.

Sales & Inventory Analytics

Sales and Inventory Management Insights

Gain valuable insights into sales trends and inventory management for informed decision-making.

Sales

Top ‘x’ target achievers

Upcoming Sales Orders

Top ‘x’ performing products

‘x’ Low Performing products

Top ‘x’ performing branches

‘x’ Low Performing branches

Top ‘x’ Not moving Products

Top ‘x’ Fast moving Products

Top ‘x’ Performing Sales person

‘x’ Low Performing Sales person

Target Vs Achievement of Company, Branch, Product

Total Sales [YTD, MTD, This week, Today, Date Range, Month - Year]

Product wise Sales [YTD, MTD, This week, Today, Date Range, Month - Year]

Branch wise Sales [YTD, MTD, This week, Today, Date Range, Month - Year]

Product wise sales [Qty, Value] [today, this week, last week, last ‘x’ days, last ‘x’ months]

Stores

Stock Details of Raw Materials & Products – based on Location, Store, etc.

Planned Delivery Schedule of Items

Expiry details of items – based on Location, Store, Date, etc.

Nil Stock Items

Value of Items Expired [today, this week, this month, last ‘x’ months]

Fast moving items with no stock [on daily basis] with number of branches

No Moving Items

Value of Items Damaged [today, this week, this month, last ‘x’ months]

Value of Items Returned [today, this week, this month, last ‘x’ months]

Brand wise Item Replenishment [Today, This week, This month]

Costing of Pricing – based on various parameters

Physical Inventory – Reconciliation

Approval of Returns, Inter Location Transfers

Quick Transfers

Asset Ledgers, Expiries, Warranties, Insurances, AMCs etc.

Frequently Asked Questions

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Herbie Certificates

Cert-in Certified
ISO 27001
ISO 9001:2015
SEI-CMM Level 3
VAPT Certified
GDPR Compliant
DPDP Compliant
NESA compliant
For Employees

Our Global Presence

SAIL Sarathi’–the first of its kind in the Indian steel industry. As a part of #Industry4.0, #SAIL is continuously embracing Digital Transformation

Smt. Soma Mondal
Chairman

We are happy and thrilled to launch country’s First Virtual Assistant using Herbie.AI and we are the first to launch the transaction automation using Herbie.AI. The overall experience BBK, Bank iThmar & Invita) is very positive and we foresee many more expansions including social channels.

Rahul Bhalla
CEO
Our Testimonials

Voices of Satisfied Clients

Our testimonials reverberate with the satisfaction of our esteemed clients. Explore real-life accounts highlighting the transformative influence of our services. From streamlined processes to enhanced efficiency, our clients share stories of success. These testimonials serve as a testament to the dedication we bring to every partnership, reaffirming our commitment to delivering excellence. Join the ranks of those who have experienced the positive change our solutions bring, and let their stories inspire your journey with us.

Universal API Adapters

Global Universal API Connectivity Solution

Herbie.AI provides secure and flexible API solutions to easily integrate with your existing systems. Our API adapters are universal and support:

The tokenized adapters facilitate robust integrations while maintaining privacy and security. Businesses can leverage Herbie’s conversational abilities to digitally transform key services and extract greater value from their current tech stack in a seamless manner.

RESTful APIs

Connect to REST APIs for real-time data exchange in JSON format.

Web Services

Integrate via XML-based web services for seamless interfacing. 

Different Formats

Herbie can adapt to your preferred data transmission methods and standards.

Human Sense Technology

Herbie.AI can process and understand information uploaded to generate highly accurate AI models powered by Generative AI that respond to questions with 98% precision.

Omnichannel Capabilities

Pre-built integrations allow for instant activation across 15+ social channels without any data changes or coding required. Customers can be engaged wherever they are.

Flexible
Integrations

Real-time Universal API adapters facilitate secure, authenticated integration of internal systems into conversational services with low code for seamless stakeholder interactions.

Fortified
Security

Multiple certifications and compliances with standards like ISO 27001, ISO 9001, SEI CMM, Security Vulnerability, HIPPA, GDPR, DPDP, NESA, etc. make Herbie.AI the safest conversational.

Scalable
Deployment

Options to deploy on premises, on private or public clouds maintain equal security. Suitability for any business governance models and infrastructures.

Suitable
Pricing

Affordable pricing ranges from One Time Pricing, Annual Subscriptions (both on premises & Cloud deployments), Conversations based pricing on SAAS.

Multilingual
Skills

Dynamic language management enables real-time conversation across 132+ languages. Content is intelligently served in the user's spoken tongue for personalized assistance.

Augmented
Support

The live agent centre leverages smart queueing systems and tools like paraphrasing, container texting, Text, Audio, Video & Conferencing modes support augmenting the customer engagement.

Latest Blog

Safety & Security of Herbie.AI

Data Minimization
Data Minimization

Only necessary user data is collected and processed by Herbie AI as per the principle of data minimization. Redundant or unnecessary data is purged as per retention policies.

User Privacy Controls
User Privacy Controls

Users have access to their data and can edit or delete it upon request. They can restrict or withdraw consent for data usage via simple privacy interfaces.

Anonymization Techniques
Anonymization Techniques

Whenever possible, sensitive user information is pseudonymized or anonymized before being used for research, analytics or AI model training purposes.

Independent Audits
Independent Audits

Regular third-party privacy and security audits ensure ongoing compliance with standards. Any non-compliances are promptly resolved. 

GDPR Compliance
GDPR Compliance

Herbie AI's protocols are designed to meet the stringent requirements of the General Data Protection Regulation (GDPR) enforced by the EU. This includes provisions around user consent, data protection by design, breach notification and more. 

HIPAA Compliance
HIPAA Compliance

For healthcare customers in the US, Herbie AI ensures compliance with the Health Insurance Portability and Accountability Act (HIPAA) Privacy and Security Rules for protected health information. 

ISO 27001 Certification
ISO 27001 Certification

The information security management system at Herbie AI has been certified against the ISO/IEC 27001 standard, demonstrating best practices for managing risks to security.

In summary, Herbie AI adopts a “privacy by design” strategy to responsibly handle user information as per global best practices and regulations. User privacy remains a top priority.
In summary, Herbie AI takes a defence-in-depth approach with people, processes and technology to deliver robust security for customers.
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