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Retail Revolution
Innovative Solutions Revolutionize Retail Industry
The retail industry is undergoing immense disruption as consumer expectations evolve rapidly in the digital era. Customers now demand hyper-personalized, frictionless experiences that match or exceed online convenience even when shopping in-store. However, legacy systems can limit the ability to deliver on these rising demands. This is a prime opportunity for retailers to leverage Herbie.AI – the Generative AI Powered Conversational AI to differentiate themselves.
Herbie.AI opens up new possibilities to enhance the entire customer journey. For example, Herbie.AI will act as a 24/7 virtual sales associate to answer common questions on product details, sizing, locations and promotions. Customers no longer have to wait for a live agent or drive to the store, improving accessibility. They can also start conversations in their preferred messaging apps for a more convenient interface.
Beyond FAQs, Herbie.AI streamline tasks like online browsing, purchases, returns and exchanges. Customized recommendations based on browsing history and demographics help visitors discover new items tailored to their preferences. Integrations with loyalty programs and past orders personalize every interaction. Being Voice-enabled AI assistant, Herbie.AI also let customers initiate interactions hands-free through devices in their homes. This creates "storefronts without four walls" that follow customers anywhere.
Herbie.AI opens up new possibilities to enhance the entire customer journey. For example, Herbie.AI will act as a 24/7 virtual sales associate to answer common questions on product details, sizing, locations and promotions. Customers no longer have to wait for a live agent or drive to the store, improving accessibility. They can also start conversations in their preferred messaging apps for a more convenient interface.
Beyond FAQs, Herbie.AI streamline tasks like online browsing, purchases, returns and exchanges. Customized recommendations based on browsing history and demographics help visitors discover new items tailored to their preferences. Integrations with loyalty programs and past orders personalize every interaction. Being Voice-enabled AI assistant, Herbie.AI also let customers initiate interactions hands-free through devices in their homes. This creates "storefronts without four walls" that follow customers anywhere.
For in-store shoppers, digital signage or kiosks equipped with touchscreen Herbie.AI to guide visitors efficiently through physical spaces. Customers can get real-time product locations, check inventory without asking an employee or place mobile orders for curbside pickup. Associates then have more flexibility to assist with complex questions or upsells instead of routine interactions. Overall, the in-store experience becomes as seamless as online channels.
Retail managers gain valuable insights from conversational AI too. Interaction analytics provide a 360-degree view of customer preferences, intents, frustrations and lifetime values. This guides more strategic merchandising, inventory, pricing and location-based service decisions over time. Herbie.AI also strengthen operational efficiency by automating routine paperwork, scheduling, product replenishment tasks and more. Associates recoup hours each week for more impactful face-to-face customer service.
Herbie.AI forecasts demand and sales patterns to optimize inventory levels and minimize overstocks or outages. It also analyzes sentiment and common topics from customer conversations to surface emerging trends, complaints or areas of improvement proactively instead of reactively. Both inventory costs and customer satisfaction increase as a result.
Adopting conversational AI represents a significant opportunity to elevate every aspect of the customer experience in a uniquely personalized way. It creates the kinds of seamless omnichannel interactions today's shoppers expect across channels while driving operational excellence behind the scenes.
Dynamic Interaction
Interactive Features for Enhanced Engagement
Rich Text Based Answers
Image Card / Carousel View
Upload Images and Documents
Submit a Form with User Information
Audio / Video Player
Surveys and Feedback
Deep Links and Hyperlinks
Configurable Advertisement Banners
Herbie.AI Data Insights
AI Analytics and Data Insights
Exception Analysis
Input Form Analysis
Lead Generated Analysis
Trending Questions and responses
Build/modify reports with Report Builder
Identify most in-demand products and preferred user channels
herbie-industries-tick-colAdvanced Dashboards with various metrics
Sentiment Analysis and Percentage breakdown of Queries
Drill-down options for today, this week, this month and last 3/6/12 months
Retail Integration
Comprehensive Retail Management Solution
Continuous Support
Continuous self-help for general information available 24/7/365 days.
Training and Knowledge Base
Provide on-the-job training, reference materials and standard procedures.
Order History
Accessing history of visits and orders for review and analysis.
Feedback and Surveys
Collect staff feedback on work environment, processes, and improve continuously.
Staff Directory
Offer central directory for easy access to store staff contacts.
Order Tracking
Viewing of Customer Orders and organize shipments, track delivery.
Store Information
Details about the Store Facilities, Locations, Timings, Product details, etc.
Analysis of Stores Inventory
Stock levels, fast-moving, nil-stock, trending and more analyzed indicators.
Feedback Resolution
Viewing of Customer Feedback / Complaints and resolve them on time.
Customer Loyalty Management
Assist staff in managing enrolled customers for loyalty program efficiency.
Health and Safety
Share health and safety guidelines, conduct training and monitor compliance.
Sales Performance Tracking
Track staff sales performance against targets and provide insights.
Expense Management
Manage expense requests, approvals, and track expenditures for efficient financial control.
Feedback Resolution
Viewing of Customer Feedback / Complaints and resolve them on time.
Product Information Access
Give staff quick access to information about all products sold in the store.
Delivery Management
Assign, track store staff deliveries for efficient and accurate order fulfillment.
Warranty Claims Management
Access OEM providers contact details for support and assistance.
Resource Booking
Allow staff to book store resources like meeting rooms, equipment, etc.
Stores Facility Management
Submit complaints, monitor progress, and track status for efficient resolution.
Accounts Management
Account Receivable & Payable
Outstanding Receivable customer wise
Yet to raise Invoice customer wise
Outstanding Receivable
Receivable Forecasting
Cash flow Plans for
Outstanding Payable
Upcoming Payments
Payment Approvals
Credit / Debit Notes
For Customers
Comprehensive Customer Product Assistance
Customer Engagement
Interactive Retail Support
Product information and recommendations - Provide details about products like description, price, specifications, sizing information, etc. Recommend relevant products based on customer's questions, history, and profile.
FAQ and self-service information - Answer common questions from customers regarding products, shipping, returns, payments, etc. This reduces the load on customer support.
Promotions and Deals - Communicate offers, discounts, and special deals to relevant customers in real-time.
Scheduling (store visits, appointments, deliveries) - Help customers schedule store visits, product demonstrations, home deliveries, etc. Manage appointments and remind customers.
Digital Transactions - Online ordering with payment gateway integration.
Product availability (store and online) - Check inventory levels and product availability in stores and online for customers.
Receipt/invoice details - Provide easy access to receipts, invoices, and order details on demand.
Subscription management - Help customers manage their subscriptions, change plans, cancel or pause subscriptions.
Twenty-four seven support - Provide basic support to customers even when customer support agents are unavailable.
Loyalty program management - Help customers keep track of loyalty points and rewards, redeem or exchange points.
Wishlist management - Help customers create and manage wishlists for future purchases.
Onboarding assistance - setting up an account or registering for a service.
Store locators - Help customers find nearby stores, opening hours, contact information, and directions.
Customized recommendations - Make personalized product recommendations based on customer's past purchases, wishlists, browsing history, and profile info.
Complaint registering and resolution - Allow customers to register complaints and provide status updates. Escalate to agents if required.
Returns and refund processes - Explain return and refund policies and guide customers through the return and refund processes.
Referral programs - Invite customers to refer friends and family for rewards under referral programs.
Newsletters and account signup - Encourage customers to sign up for newsletters, loyalty programs, and accounts for a more personalized experience.
Surveys - Conduct quick surveys to understand customer satisfaction, collect feedback, and identify areas for improvement.
Order status and update notifications - Proactively notify customers about order status changes via push notifications, emails or text messages.
Twenty-four seven support - Provide basic support to customers even when customer support agents are unavailable.
Active listening - Monitor customer conversations and social media to identify issues and improve processes accordingly.
Personal shopping assistance - Provide personalized shopping assistance and recommendations virtually.
Promotions and events - Retail Herbie.AI can promote in-store and online events, such as product launches, sales, and promotions.
Performance Analytics
Corporate Performance Data Analysis
Suppliers
How To Series
View RFPs
Status of RFP Submissions
Download PO
Upload & Track Invoice Status
Upload Delivery Schedules & Status
Dealers
How To Series
Product & Sales Contents
Online Ordering
Stock Positions
Returns, Payments
Knowledgebase
Operations System
Integrated Enterprise Operations Solutions
- Management
- Employees
- Customers
Procurement
Strategic Sourcing Solutions
Delivery Status
Tender approvals & Status
Payment approvals & Status
Digital Onboarding of Suppliers
Purchase Order approvals & Status
Inactive Suppliers, KYC Expiry of Suppliers
Status of Purchase Requests, RFP, RFQ, etc.
Identify Products and Suppliers, Rates, Supply History, etc.
Status of Return Items
Suppliers
Status of RFPs
Upload Invoices
Payment Status
Active RFPs, Download RFPs, Upload Quotations
Upload KYC Documents, Item Details, Pricing, etc.
Download Purchase Orders, Status of Delivery of Items, etc.
Sales & Inventory Analytics
Sales and Inventory Management Insights
Sales
Top ‘x’ target achievers
Upcoming Sales Orders
Top ‘x’ performing products
‘x’ Low Performing products
Top ‘x’ performing branches
‘x’ Low Performing branches
Top ‘x’ Not moving Products
Top ‘x’ Fast moving Products
Top ‘x’ Performing Sales person
‘x’ Low Performing Sales person
Target Vs Achievement of Company, Branch, Product
Total Sales [YTD, MTD, This week, Today, Date Range, Month - Year]
Product wise Sales [YTD, MTD, This week, Today, Date Range, Month - Year]
Branch wise Sales [YTD, MTD, This week, Today, Date Range, Month - Year]
Product wise sales [Qty, Value] [today, this week, last week, last ‘x’ days, last ‘x’ months]
Stores
Stock Details of Raw Materials & Products – based on Location, Store, etc.
Planned Delivery Schedule of Items
Expiry details of items – based on Location, Store, Date, etc.
Nil Stock Items
Value of Items Expired [today, this week, this month, last ‘x’ months]
Fast moving items with no stock [on daily basis] with number of branches
No Moving Items
Value of Items Damaged [today, this week, this month, last ‘x’ months]
Value of Items Returned [today, this week, this month, last ‘x’ months]
Brand wise Item Replenishment [Today, This week, This month]
Costing of Pricing – based on various parameters
Physical Inventory – Reconciliation
Approval of Returns, Inter Location Transfers
Quick Transfers
Asset Ledgers, Expiries, Warranties, Insurances, AMCs etc.
Frequently Asked Questions
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What are the unique advantages of Herbie.AI compared to Competition?
Herbie.AI is advanced Generative AI Powered Conversational AI Voice Assistant and offers incomparable advantages compared to our competition.
01. Our own Generative AI LLM Model coupled with Conversational AI Hybrid Technology offers key features every corporate must have on their Digital Transformation Journey.
02. No Manual training of Info / FAQ bots. Just upload and go Live
03. 95%+ Maturity in a short span of time
04. Speaks more than 132 Languages globally – Our own TTS service. No need to pay for metered charges from other players.
05. Ready to Use across 15+ channels like WhatsApp, Facebook, Insta, Alexa and more… No Code Change or Data Manipulation
06. Live Chat / Live Agent functionality with Smart Queue System – Supports Text, Audio, Video and Conferencing Facilities.
07. Universal API Adapter for easy integration with any of your systems.
What are the Languages Herbie.AI can speak?
Herbie.AI speaks more than 132 languages. Below are some of the languages. Please write to us at support@herbie.ai for more details.
Afrikaans, Akan, Albanian, Amharic, Arabic, Armenian, Assamese, Aymara, Azerbaijani, Basque, Belarusian, Bengali, Bosnian, Breton, Bulgarian, Burmese, Catalan, Cherokee, Chichewa, Chinese, Croatian, Czech, Danish, Divehi, Dutch, English, Esperanto, Estonian, Faroese, Finnish, French, Fulah, Galician, Ganda, Georgian, German, Greek, Guarani, Gujarati, Haitian, Hausa, Hebrew, Hindi, Hungarian, Icelandic, Igbo, Indonesian, Inuktitut, Irish, Italian, Japanese, Javanese, Kalaallisut, Kannada, Kashmiri, Kazakh, Khmer, Kinyarwanda, Kirghiz, Korean, Kurdish, Lao, Latin, Latvian, Limburgish, Lingala, Lithuanian, Macedonian, Malagasy, Malay, Malayalam, Maltese, Maori, Marathi, Mongolian, Nepali, Northern Sami, Norwegian, Norwegian (bokmal), Oriya, Oromo, Pashto, Persian, Polish, Portuguese, Punjabi, Quechua, Raeto-Romance, Romanian, Russian, Sanskrit, Sardinian, Scottish Gaelic, Serbian, Shona, Sicilian, Sindhi, Sinhalese, Slovak, Slovenian, Somali, Sotho, South Ndebele, Spanish, Sundanese, Swahili, Swati, Swedish, Tagalog, Tajik, Tamil, Tatar, Telugu, Thai, Tibetan, Tigrinya, Tsonga, Tswana, Turkish, Uighur, Ukrainian, Urdu, Uzbek, Venda, Vietnamese, Welsh, Western Frisian, Wolof, Xhosa, Yiddish, Yoruba, and Zulu.
What are the deployment models of Herbie.AI?
We can deploy Herbie.AI as per your business requirements.
• On Premises
• On Cloud
• Hybrid
What are the Safety Certifications Herbie.AI has?
We are certified with
• ISO 27001 – for Data Security
• ISO 9001, SEI-CMM – for Process Maturity
• Cert-in – for Vulnerability Clearance
• Compliance Data Privacy & Protection regulations like GDPR, DPDP, NESA etc.
How long it will take to deploy Herbie.AI?
General Info / FAQ bots, you can go live within Hours / Minutes.
Transactional Automation depending on availability of APIs of your systems you can plan in multiple trenches of 10 – 15 use cases for every 4 weeks.
Herbie Certificates
Our Global Presence
SAIL Sarathi’–the first of its kind in the Indian steel industry. As a part of #Industry4.0, #SAIL is continuously embracing Digital Transformation
We are happy and thrilled to launch country’s First Virtual Assistant using Herbie.AI and we are the first to launch the transaction automation using Herbie.AI. The overall experience BBK, Bank iThmar & Invita) is very positive and we foresee many more expansions including social channels.
Our Testimonials
Voices of Satisfied Clients
Universal API Adapters
Global Universal API Connectivity Solution
Herbie.AI provides secure and flexible API solutions to easily integrate with your existing systems. Our API adapters are universal and support:
The tokenized adapters facilitate robust integrations while maintaining privacy and security. Businesses can leverage Herbie’s conversational abilities to digitally transform key services and extract greater value from their current tech stack in a seamless manner.
RESTful APIs
Connect to REST APIs for real-time data exchange in JSON format.
Web Services
Integrate via XML-based web services for seamless interfacing.
Different Formats
Herbie can adapt to your preferred data transmission methods and standards.
Human Sense Technology
Herbie.AI can process and understand information uploaded to generate highly accurate AI models powered by Generative AI that respond to questions with 98% precision.
Omnichannel Capabilities
Pre-built integrations allow for instant activation across 15+ social channels without any data changes or coding required. Customers can be engaged wherever they are.
Flexible
Integrations
Real-time Universal API adapters facilitate secure, authenticated integration of internal systems into conversational services with low code for seamless stakeholder interactions.
Fortified
Security
Multiple certifications and compliances with standards like ISO 27001, ISO 9001, SEI CMM, Security Vulnerability, HIPPA, GDPR, DPDP, NESA, etc. make Herbie.AI the safest conversational.
Scalable
Deployment
Options to deploy on premises, on private or public clouds maintain equal security. Suitability for any business governance models and infrastructures.
Suitable
Pricing
Affordable pricing ranges from One Time Pricing, Annual Subscriptions (both on premises & Cloud deployments), Conversations based pricing on SAAS.
Multilingual
Skills
Dynamic language management enables real-time conversation across 132+ languages. Content is intelligently served in the user's spoken tongue for personalized assistance.
Augmented
Support
The live agent centre leverages smart queueing systems and tools like paraphrasing, container texting, Text, Audio, Video & Conferencing modes support augmenting the customer engagement.
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Safety & Security of Herbie.AI
- Privacy Frameworks
- Security Measures
Only necessary user data is collected and processed by Herbie AI as per the principle of data minimization. Redundant or unnecessary data is purged as per retention policies.
Users have access to their data and can edit or delete it upon request. They can restrict or withdraw consent for data usage via simple privacy interfaces.
Whenever possible, sensitive user information is pseudonymized or anonymized before being used for research, analytics or AI model training purposes.
Regular third-party privacy and security audits ensure ongoing compliance with standards. Any non-compliances are promptly resolved.
Herbie AI's protocols are designed to meet the stringent requirements of the General Data Protection Regulation (GDPR) enforced by the EU. This includes provisions around user consent, data protection by design, breach notification and more.
For healthcare customers in the US, Herbie AI ensures compliance with the Health Insurance Portability and Accountability Act (HIPAA) Privacy and Security Rules for protected health information.
The information security management system at Herbie AI has been certified against the ISO/IEC 27001 standard, demonstrating best practices for managing risks to security.
Automated backups and disaster recovery mechanisms ensure business continuity.
Military-grade encryption of all user data in transit and at rest using SSL/TLS protocols.
Analytical and statistical anonymousization of any personal user information used for research/ML.
Anti-fraud mechanisms like bot detection, CAPTCHA etc. protect against malicious automated activities.
Penetration testing by certified third-party security firms to identify attack surface and strengthen defenses.
Dedicated security operations center monitors 24/7 for threats, with prompt incident response in case of any security events.
Rigorous employee training and policies ensure data is handled responsibly by the organization.
Role-based access controls and multi-factor authentication restrict access to sensitive systems and data.
Multilayer security featuring firewalls, web application filters, malware protection and intrusion prevention.
Adherence to strict privacy frameworks like GDPR, with privacy-by-design approach and data minimization principles.
Application security best practices like input validation, output encoding and session management to prevent exploits.
Regular vulnerability scans using industry-standard tools like ZAP and Dependency-Check to identify and patch any security issues.
Software Suggest Quadrant – Champion
We have rightfully earned a reputation for being innovators in our field. Our AI platform is the most relied upon and acclaimed solution available. Herbie.AI has been recognized as a Champion in the 2023 Magic Quadrant report for Enterprise Conversational AI Platforms by Software Suggest, along with several other prominent industry recognitions, cementing its position as a leading player in the space.
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