virtual hospitality

Virtual Hospitality

Smart Hospitality with Herbie.AI

The travel and tourism sector is highly competitive, with customers expecting customized, seamless service whether researching online or engaging face-to-face. Legacy systems often fail to keep pace with rising demands. However, artificial intelligence presents opportunities to elevate service across the entire guest journey in new ways.

Herbie.AI act as virtual concierges available 24/7 via websites and apps. Guests gain instant access to personalized recommendations, booking assistance, local attraction details and reservation changes from any device. This level of convenient, responsive service around the clock improves guest satisfaction and loyalty.

Meanwhile, hospitality staff spend less time addressing common FAQs so they can focus on forging genuine connections and handling complex tasks. AI concierges also seamlessly integrate with property management systems to access the latest availability, rates and package details for customized upsell opportunities.

Once on-site, visitors enjoy interactive digital way finders, directories and in-room assistants powered by conversational AI. Herbie.AI provide real-time navigation assistance, tips for dining and activities, wake-up calls, room service orders and more. This elevates the in-person experience to match the convenience of digital channels. Staff enjoy similar efficiency gains from automating routine paperwork and communication tasks.

Conversational AI also strengthens operations behind the scenes. Herbie.AI monitor energy usage, maintenance records, inventory levels and KPIs to surface anomalies or inefficiencies. They flag safety hazards, coordinate repairs and schedule staff. AI handles paperwork, forecasts demand patterns, routes room service deliveries, optimizes stock levels and streamlines the check-in/out process as well. This results in significant labor savings that boost the bottom line.

By analyzing historical and real-time guest data, AI assistants uncover invaluable insights. They identify the attributes of top spenders to replicate successes, pinpoint source markets or room types requiring upgrades, determine the most engaging amenities and spot emerging trends or pain points. Staff make smarter, more lucrative decisions informed by AI-driven intelligence.

Finally, AI systems easily adapt copy, features and dialog flows to regional languages and cultures. Herbie.AI deliver hyper-personalized service whether interacting with domestic or international visitors. Anthropic ensures ethical, unbiased conversations as well. In today's experience-driven travel sector, conversational AI presents a major opportunity to redefine hospitality.

For Customers

Comprehensive Customer Product Assistance

Discover our all-encompassing customer product assistance, ensuring seamless and enhanced support. Trust in the power of Herbie.AI’s advanced technology for personalized, efficient assistance, elevating your overall product experience. Rely on us for a journey of unparalleled support at every step.

Accounts Management

Account Receivable & Payable

Outstanding Receivable customer wise

Yet to raise Invoice customer wise

Outstanding Receivable

Receivable Forecasting

Cash flow Plans for

Outstanding Payable

Upcoming Payments

Payment Approvals

Credit / Debit Notes

Suppliers

How To Series

View RFPs

Status of RFP Submissions

Download PO

Upload Delivery Schedules & Status

Upload & Track Invoice Status

Dealers

How To Series

Product & Sales Contents

Online Ordering

Stock Positions

Returns, Payments

Knowledgebase

Operations System

Integrated Enterprise Operations Solutions

Response to Pointed critical details related
Sales
Finance
HR
Production
Operations
Customer Service
Stores
Procurement
etc.
Employee Onboarding
Induction
All information related to HR
Self service more than 80 use cases
IT Help Desk
Feedbacks
General / company information
Product details
Ordering of Products
Track Order Status
Warranty Details & Claims
Feedback

Frequently Asked Questions

Herbie Certificates

Cert-in Certified 
ISO 27001
ISO 9001:2015
SEI-CMM Level 3
VAPT Certified
GDPR Compliant
DPDP Compliant
NESA compliant
For Employees

Our Global Presence

SAIL Sarathi’–the first of its kind in the Indian steel industry. As a part of #Industry4.0, #SAIL is continuously embracing Digital Transformation

Smt. Soma Mondal
Chairman

We are happy and thrilled to launch country’s First Virtual Assistant using Herbie.AI and we are the first to launch the transaction automation using Herbie.AI. The overall experience BBK, Bank iThmar & Invita) is very positive and we foresee many more expansions including social channels.

Rahul Bhalla
CEO
Our Testimonials

Voices of Satisfied Clients

Our testimonials reverberate with the satisfaction of our esteemed clients. Explore real-life accounts highlighting the transformative influence of our services. From streamlined processes to enhanced efficiency, our clients share stories of success. These testimonials serve as a testament to the dedication we bring to every partnership, reaffirming our commitment to delivering excellence. Join the ranks of those who have experienced the positive change our solutions bring, and let their stories inspire your journey with us.

Universal API Adapters

Global Universal API Connectivity Solution

Herbie.AI provides secure and flexible API solutions to easily integrate with your existing systems. Our API adapters are universal and support:

The tokenized adapters facilitate robust integrations while maintaining privacy and security. Businesses can leverage Herbie’s conversational abilities to digitally transform key services and extract greater value from their current tech stack in a seamless manner.

RESTful APIs

Connect to REST APIs for real-time data exchange in JSON format.

Web Services

Integrate via XML-based web services for seamless interfacing. 

Different Formats

Herbie can adapt to your preferred data transmission methods and standards.

Human Sense Technology

Herbie.AI can process and understand information uploaded to generate highly accurate AI models powered by Generative AI that respond to questions with 98% precision.

Omnichannel Capabilities

Pre-built integrations allow for instant activation across 15+ social channels without any data changes or coding required. Customers can be engaged wherever they are.

Flexible
Integrations

Real-time Universal API adapters facilitate secure, authenticated integration of internal systems into conversational services with low code for seamless stakeholder interactions.

Fortified
Security

Multiple certifications and compliances with standards like ISO 27001, ISO 9001, SEI CMM, Security Vulnerability, HIPPA, GDPR, DPDP, NESA, etc. make Herbie.AI the safest conversational.

Scalable
Deployment

Options to deploy on premises, on private or public clouds maintain equal security. Suitability for any business governance models and infrastructures.

Suitable
Pricing

Affordable pricing ranges from One Time Pricing, Annual Subscriptions (both on premises & Cloud deployments), Conversations based pricing on SAAS.

Multilingual
Skills

Dynamic language management enables real-time conversation across 132+ languages. Content is intelligently served in the user's spoken tongue for personalized assistance.

Augmented
Support

The live agent centre leverages smart queueing systems and tools like paraphrasing, container texting, Text, Audio, Video & Conferencing modes support augmenting the customer engagement.

Latest Blog

Safety & Security of Herbie.AI

Data Minimization
Data Minimization

Only necessary user data is collected and processed by Herbie AI as per the principle of data minimization. Redundant or unnecessary data is purged as per retention policies.

User Privacy Controls
User Privacy Controls

Users have access to their data and can edit or delete it upon request. They can restrict or withdraw consent for data usage via simple privacy interfaces.

Anonymization Techniques
Anonymization Techniques

Whenever possible, sensitive user information is pseudonymized or anonymized before being used for research, analytics or AI model training purposes.

Independent Audits
Independent Audits

Regular third-party privacy and security audits ensure ongoing compliance with standards. Any non-compliances are promptly resolved. 

GDPR Compliance
GDPR Compliance

Herbie AI's protocols are designed to meet the stringent requirements of the General Data Protection Regulation (GDPR) enforced by the EU. This includes provisions around user consent, data protection by design, breach notification and more. 

HIPAA Compliance
HIPAA Compliance

For healthcare customers in the US, Herbie AI ensures compliance with the Health Insurance Portability and Accountability Act (HIPAA) Privacy and Security Rules for protected health information. 

ISO 27001 Certification
ISO 27001 Certification

The information security management system at Herbie AI has been certified against the ISO/IEC 27001 standard, demonstrating best practices for managing risks to security.

In summary, Herbie AI adopts a “privacy by design” strategy to responsibly handle user information as per global best practices and regulations. User privacy remains a top priority.
In summary, Herbie AI takes a defence-in-depth approach with people, processes and technology to deliver robust security for customers.
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