Fuel your growth with Generative AI Powered Conversational AI
Safe, Secured & Compliant
Consumer Goods Evolution
Revolutionizing FMCG with Innovative Solutions
The FMCG industry faces constant pressures to accelerate production cycles, streamline distribution networks and deepen customer relationships in order to stay ahead of changing consumer demands and competition. Legacy systems often struggle to keep pace with this dynamic environment. However, AI-powered solutions like Herbie.AI present new opportunities to transform operations and better serve customers across more channels.
On the production side, Herbie.AI streamlines operations through automation. Herbie.AI integrate with manufacturing equipment, inventory databases and ERP systems to flag issues proactively. They can direct maintenance tasks, track raw materials across the supply chain, optimize production schedules in real-time and place automated replenishment orders. This reduces downtime from delays, bottlenecks or stockouts.
Herbie.AI also schedule warehouse personnel, prioritize tasks, direct shipments, communicate delays and raise alerts about expirations or recalls. Automating routine logistics paperwork through natural language interactions frees up staff for value-added activities. Overall equipment effectiveness, inventory turns, delivery windows and worker productivity all increase.
When it comes to sales, AI provides a more personalized touchpoint. Herbie.AI act as virtual sales representatives to counsel trade partners on promotions, new products, inventory minimums and account services. Integrated CRM data fuels customized recommendations and workflows. Sales reps gain time for high-value face-to-face interactions instead of administrative tasks. They also benefit from AI-generated talking points, forecasts and market insights.
Most importantly, conversational AI elevates the customer experience across digital and in-store channels. Herbie.AI serve as 24/7 help desks to answer FAQs, process returns, check account statuses, suggest additional purchases based on histories and capture feedback. This streamlines self-service while freeing customer service agents to handle more complex cases. AI also develops personalized engagement strategies by analyzing conversation transcripts.
Voice and messaging assistants provide on-the-go shopping help like locating products, reading recipes, tracking subscriptions or guiding customers to nearby retailers. Herbie.AI create a sense of human attentiveness and accessibility across touchpoints. In stores, digital displays powered by Herbie.AI offer interactive product discovery, real-time promotions and can place mobile pick-up orders for customers.
With artificial intelligence, companies gain deep, actionable insights into behaviors, preferences, sentiments and intents. Herbie.AI’s surface emerging themes to improve existing products, develop new ones, identify ineffective campaigns or find distribution gaps before losing sales. AI represents a significant competitive edge for the fast pace of modern FMCG.
Secure Communications
Innovative Communication and Security Solutions
Connectivity Command Center
Smart Queue Center with live agents, text, audio, video, and conferencing facilities for communication.
Sentiment Analysis
Understand customer moods, respond appropriately for effective communication and positive interactions.
Enhanced Speech Interface
Mask speech, omit specified areas, recognize currencies, adhere to American/British standards in measurements, etc.
Security Compliance Certification
Certified for Vulnerability Assessments, OWASP Security Guidelines and Privacy & Data Protection acts like GDPR, etc.
TLS Secured Chats
Ensure secure communication with TLS 1.2 and above for protected conversations online.
IP Security Control
Safeguard systems, control IP addresses to prevent misuse and abuse effectively.
Authentication Timeout Setting
Set session timeouts for secure management of unattended or unclosed customer authentication sessions.
Private Social Notifications
Instantly notify across diverse social channels with personalized push notifications.
Herbie.AI Data Insights
AI Analytics and Data Insights
Exception Analysis
Input Form Analysis
Lead Generated Analysis
Trending Questions and responses
Build/modify reports with Report Builder
Identify most in-demand products and preferred user channels
herbie-industries-tick-colAdvanced Dashboards with various metrics
Sentiment Analysis and Percentage breakdown of Queries
Drill-down options for today, this week, this month and last 3/6/12 months
For Customers
Comprehensive Customer Product Assistance
Receivables Management
Account Receivable & Payable
Outstanding Receivable customer wise
Yet to raise Invoice customer wise
Outstanding Receivable
Receivable Forecasting
Cash flow Plans for
Outstanding Payable
Upcoming Payments
Payment Approvals
Credit / Debit Notes
Suppliers
How To Series
View RFPs
Status of RFP Submissions
Download PO
Upload & Track Invoice Status
Upload Delivery Schedules & Status
Dealers
How To Series
Product & Sales Contents
Online Ordering
Stock Positions
Returns, Payments
Knowledgebase
Sales & Inventory Analytics
Sales and Inventory Management Insights
Sales
Upcoming Sales Orders
Top ‘x’ performing products
‘x’ Low Performing products
Top ‘x’ Not moving products
Top ‘x’ performing branches
‘x’ Low Performing branches
Top ‘x’ Fast moving products
Top ‘x’ Performing Sales person
‘x’ Low Performing Sales person
Target Vs Achievement of Company, Branch, Product
Total Sales [YTD, MTD, This week, Today, Date Range, Month - Year]
Product wise Sales [YTD, MTD, This week, Today, Date Range, Month - Year]
Branch wise Sales [YTD, MTD, This week, Today, Date Range, Month - Year]
Stores
Nil Stock Items
Quick Transfers
No Moving Items
Physical Inventory – Reconciliation
Planned Delivery Schedule of Items
Approval of Returns, Inter Location Transfers
Asset Ledgers, Expiries, Warranties, Insurances, AMCs etc.
Expiry details of items – based on Location, Store, Date, etc.
Brand wise Item Replenishment [Today, This week, This month]
Value of Items Expired [today, this week, this month, last ‘x’ months]
Value of Items Damaged [today, this week, this month, last ‘x’ months]
Value of Items Returned [today, this week, this month, last ‘x’ months]
Fast moving items with no stock [on daily basis] with number of branches
Stock Details of Raw Materials & Products – based on Location, Store, etc.
Procurement
Strategic Sourcing Solutions
Delivery Status
Tender approvals & Status
Payment approvals & Status
Digital Onboarding of Suppliers
Purchase Order approvals & Status
Inactive Suppliers, KYC Expiry of Suppliers
Status of Purchase Requests, RFP, RFQ, etc.
Identify Products and Suppliers, Rates, Supply History, etc.
Status of Return Items
Suppliers
Status of RFPs
Upload Invoices
Payment Status
Active RFPs, Download RFPs, Upload Quotations
Upload KYC Documents, Item Details, Pricing, etc.
Download Purchase Orders, Status of Delivery of Items, etc.
Enterprise Information Hub
Comprehensive Dealer and Company Information
Dealer Perspective
- Product List, Price List
- Product Availability
- Order Status
- Delivery Status
- Outstanding payments
- Product details
- New Product Launch Information
- Latest news
- Grievances and status tracking
- Other transactions
Company Perspective
- Location wise dealers
- Dealer Orders
- Dealer Stocks
- Dealer outstanding payments
- Fast moving items
- Delivery Status
- Price List
- Order Analysis
- Inactive Dealers / Inactive Products
- Grievances and status tracking
- Other transactions
Frequently Asked Questions
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What are the unique advantages of Herbie.AI compared to Competition?
Herbie.AI is advanced Generative AI Powered Conversational AI Voice Assistant and offers incomparable advantages compared to our competition.
01. Our own Generative AI LLM Model coupled with Conversational AI Hybrid Technology offers key features every corporate must have on their Digital Transformation Journey.
02. No Manual training of Info / FAQ bots. Just upload and go Live
03. 95%+ Maturity in a short span of time
04. Speaks more than 132 Languages globally – Our own TTS service. No need to pay for metered charges from other players.
05. Ready to Use across 15+ channels like WhatsApp, Facebook, Insta, Alexa and more… No Code Change or Data Manipulation
06. Live Chat / Live Agent functionality with Smart Queue System – Supports Text, Audio, Video and Conferencing Facilities.
07. Universal API Adapter for easy integration with any of your systems.
What are the Languages Herbie.AI can speak?
Herbie.AI speaks more than 132 languages. Below are some of the languages. Please write to us at support@herbie.ai for more details.
Afrikaans, Akan, Albanian, Amharic, Arabic, Armenian, Assamese, Aymara, Azerbaijani, Basque, Belarusian, Bengali, Bosnian, Breton, Bulgarian, Burmese, Catalan, Cherokee, Chichewa, Chinese, Croatian, Czech, Danish, Divehi, Dutch, English, Esperanto, Estonian, Faroese, Finnish, French, Fulah, Galician, Ganda, Georgian, German, Greek, Guarani, Gujarati, Haitian, Hausa, Hebrew, Hindi, Hungarian, Icelandic, Igbo, Indonesian, Inuktitut, Irish, Italian, Japanese, Javanese, Kalaallisut, Kannada, Kashmiri, Kazakh, Khmer, Kinyarwanda, Kirghiz, Korean, Kurdish, Lao, Latin, Latvian, Limburgish, Lingala, Lithuanian, Macedonian, Malagasy, Malay, Malayalam, Maltese, Maori, Marathi, Mongolian, Nepali, Northern Sami, Norwegian, Norwegian (bokmal), Oriya, Oromo, Pashto, Persian, Polish, Portuguese, Punjabi, Quechua, Raeto-Romance, Romanian, Russian, Sanskrit, Sardinian, Scottish Gaelic, Serbian, Shona, Sicilian, Sindhi, Sinhalese, Slovak, Slovenian, Somali, Sotho, South Ndebele, Spanish, Sundanese, Swahili, Swati, Swedish, Tagalog, Tajik, Tamil, Tatar, Telugu, Thai, Tibetan, Tigrinya, Tsonga, Tswana, Turkish, Uighur, Ukrainian, Urdu, Uzbek, Venda, Vietnamese, Welsh, Western Frisian, Wolof, Xhosa, Yiddish, Yoruba, and Zulu.
What are the deployment models of Herbie.AI?
We can deploy Herbie.AI as per your business requirements.
• On Premises
• On Cloud
• Hybrid
What are the Safety Certifications Herbie.AI has?
We are certified with
• ISO 27001 – for Data Security
• ISO 9001, SEI-CMM – for Process Maturity
• Cert-in – for Vulnerability Clearance
• Compliance Data Privacy & Protection regulations like GDPR, DPDP, NESA etc.
How long it will take to deploy Herbie.AI?
General Info / FAQ bots, you can go live within Hours / Minutes.
Transactional Automation depending on availability of APIs of your systems you can plan in multiple trenches of 10 – 15 use cases for every 4 weeks.
Herbie Certificates
Our Global Presence
SAIL Sarathi’–the first of its kind in the Indian steel industry. As a part of #Industry4.0, #SAIL is continuously embracing Digital Transformation
We are happy and thrilled to launch country’s First Virtual Assistant using Herbie.AI and we are the first to launch the transaction automation using Herbie.AI. The overall experience BBK, Bank iThmar & Invita) is very positive and we foresee many more expansions including social channels.
Our Testimonials
Voices of Satisfied Clients
Universal API Adapters
Global Universal API Connectivity Solution
Herbie.AI provides secure and flexible API solutions to easily integrate with your existing systems. Our API adapters are universal and support:
The tokenized adapters facilitate robust integrations while maintaining privacy and security. Businesses can leverage Herbie’s conversational abilities to digitally transform key services and extract greater value from their current tech stack in a seamless manner.
RESTful APIs
Connect to REST APIs for real-time data exchange in JSON format.
Web Services
Integrate via XML-based web services for seamless interfacing.
Different Formats
Herbie can adapt to your preferred data transmission methods and standards.
Human Sense Technology
Herbie.AI can process and understand information uploaded to generate highly accurate AI models powered by Generative AI that respond to questions with 98% precision.
Omnichannel Capabilities
Pre-built integrations allow for instant activation across 15+ social channels without any data changes or coding required. Customers can be engaged wherever they are.
Flexible
Integrations
Real-time Universal API adapters facilitate secure, authenticated integration of internal systems into conversational services with low code for seamless stakeholder interactions.
Fortified
Security
Multiple certifications and compliances with standards like ISO 27001, ISO 9001, SEI CMM, Security Vulnerability, HIPPA, GDPR, DPDP, NESA, etc. make Herbie.AI the safest conversational.
Scalable
Deployment
Options to deploy on premises, on private or public clouds maintain equal security. Suitability for any business governance models and infrastructures.
Suitable
Pricing
Affordable pricing ranges from One Time Pricing, Annual Subscriptions (both on premises & Cloud deployments), Conversations based pricing on SAAS.
Multilingual
Skills
Dynamic language management enables real-time conversation across 132+ languages. Content is intelligently served in the user's spoken tongue for personalized assistance.
Augmented
Support
The live agent centre leverages smart queueing systems and tools like paraphrasing, container texting, Text, Audio, Video & Conferencing modes support augmenting the customer engagement.
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Safety & Security of Herbie.AI
- Privacy Frameworks
- Security Measures
Only necessary user data is collected and processed by Herbie AI as per the principle of data minimization. Redundant or unnecessary data is purged as per retention policies.
Users have access to their data and can edit or delete it upon request. They can restrict or withdraw consent for data usage via simple privacy interfaces.
Whenever possible, sensitive user information is pseudonymized or anonymized before being used for research, analytics or AI model training purposes.
Regular third-party privacy and security audits ensure ongoing compliance with standards. Any non-compliances are promptly resolved.
Herbie AI's protocols are designed to meet the stringent requirements of the General Data Protection Regulation (GDPR) enforced by the EU. This includes provisions around user consent, data protection by design, breach notification and more.
For healthcare customers in the US, Herbie AI ensures compliance with the Health Insurance Portability and Accountability Act (HIPAA) Privacy and Security Rules for protected health information.
The information security management system at Herbie AI has been certified against the ISO/IEC 27001 standard, demonstrating best practices for managing risks to security.
Automated backups and disaster recovery mechanisms ensure business continuity.
Military-grade encryption of all user data in transit and at rest using SSL/TLS protocols.
Analytical and statistical anonymousization of any personal user information used for research/ML.
Anti-fraud mechanisms like bot detection, CAPTCHA etc. protect against malicious automated activities.
Penetration testing by certified third-party security firms to identify attack surface and strengthen defenses.
Dedicated security operations center monitors 24/7 for threats, with prompt incident response in case of any security events.
Rigorous employee training and policies ensure data is handled responsibly by the organization.
Role-based access controls and multi-factor authentication restrict access to sensitive systems and data.
Multilayer security featuring firewalls, web application filters, malware protection and intrusion prevention.
Adherence to strict privacy frameworks like GDPR, with privacy-by-design approach and data minimization principles.
Application security best practices like input validation, output encoding and session management to prevent exploits.
Regular vulnerability scans using industry-standard tools like ZAP and Dependency-Check to identify and patch any security issues.
Software Suggest Quadrant – Champion
We have rightfully earned a reputation for being innovators in our field. Our AI platform is the most relied upon and acclaimed solution available. Herbie.AI has been recognized as a Champion in the 2023 Magic Quadrant report for Enterprise Conversational AI Platforms by Software Suggest, along with several other prominent industry recognitions, cementing its position as a leading player in the space.
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