The administration console is where IT teams actually run Herbie.AI day to day. Every role, permission, integration and system setting lives inside this one administration console, so administrators are not hunting across five different tools just to see whether the platform is healthy.
This guide tours the administration console’s main areas: who gets access, what the dashboard shows, and the global settings that keep the platform configured correctly.
Who Can Access the Administration Console
The administration console enforces role-based access from the first login, so different administrators see different tools.
| Role | Access |
|---|---|
| Super Administrator | Full system access |
| Platform Administrator | Configuration and settings |
| Knowledge Administrator | Knowledge base management |
| Security Administrator | Security and compliance |
| Department Administrator | Department-level settings |
| Support Administrator | User support tools |
Inside the Administration Console Dashboard
The administration console’s main dashboard surfaces the numbers administrators check first: active users, ongoing conversations, system health, AI performance, and recent alerts, all on one screen rather than scattered across logs.
Global Settings in the Administration Console
From the administration console, administrators configure organization details, language and localization, business hours, holiday calendars, time zones, security policies and notification preferences, so every department operates under one consistent, centrally managed configuration.
User and Role Management
The administration console is also where accounts get created and maintained: adding users, assigning roles, setting department access, and deactivating accounts when someone leaves, all governed by the same role-based access control that protects the rest of the platform.
Why a Single Administration Console Matters
Spreading configuration across multiple tools is how settings drift out of sync. A single administration console keeps roles, integrations, knowledge sources and security policy visible and auditable in one place, which is also what makes the platform’s metadata governance enforceable in practice. Ask the team for a walkthrough of the administration console for your own rollout.