Transforming Customer Experience with Intelligent Virtual Assistants – Enhance customer satisfaction and streamline operations with our advanced Conversational AI solutions designed specifically for Telcos & Utility companies. Empower your customers with instant support, personalized recommendations and seamless self-service options.
Next-generation Conversational AI Powered by Gen AI - Empowering Connections – Experience the future of customer interactions with our next-generation Gen AI Powered Conversational AI. Seamlessly connect with your customers, offering personalized assistance, real-time troubleshooting and more.
Digital Utility
The Utility sector is undergoing digital disruption with growing consumer expectations for online self-service. However, manual processes are unable to scale effectively across multifaceted operations involving billing, payments, requests, outage management and more. This leads to long call wait times, slow issue resolutions and dissatisfied customers.
Our conversational Herbie.AI presents a smart solution. Built on years of Natural Language Processing advances, it can understand customer intents through natural conversations. Complex utilities workflow knowledge is encoded to appropriately route, resolve or escalate each interaction – all through an intuitive dialogue.
Introducing the Future of Customer Engagement
In the fast-paced world of the telecommunications industry, providing exceptional customer service and engagement is paramount to staying ahead of the competition. That’s where our advanced Conversational AI solutions come in. We offer a cutting-edge platform that will transform the way you interact with your customers, streamlining operations, enhancing customer satisfaction and boosting your bottom line.
Automated Self-Service - Users receive instant answers to simple queries like bills, usage history, payments anytime via website/app chat without calls or visits. This improves 24x7 accessibility.
Streamlined Operations - Our bot handles 30-50% basic volume freeing agents for high-value work while ensuring SLAs. This cuts operational costs up to 30%.
Personalized Assistance - Through profiles, it gains context to have continued helpful discussions, handle complicated cases or special needs of elderly with empathy and care.
Proactive Notifications - Customers receive timely alerts on outages, maintenance work, billing promotions through preferred channels like SMS, email or in-app instead of costly printed mailers.
Actionable Insights - Interaction data provides a 360-degree view of customer pain points, service locations, agent performance and trends to enhance offerings through targeted campaigns.
As we scale this across platforms, it could potentially assist millions of customers annually through billions of useful interactions. Advanced analytics further power hyper-personalization and new offerings inception.
Actionable Business Insights - The conversational data captured is analyzed to gain a deeper understanding of customer pain points, purchase considerations, common objections and more through their own words and terminology. This powers better marketing and product strategies.
Personalized Engagement - Through intelligent profiling, the bot can have individualized follow-up discussions and even adapt its personality based on attributes like age, location and previous interactions to truly customize the experience.
We understand the unique challenges faced by telcos in delivering exceptional customer experiences. Long wait times, repetitive inquiries, and complex billing processes can often frustrate customers and lead to dissatisfaction. Herbie.AI is designed to address these pain points head-on, providing instant support, personalized recommendations, and seamless self-service options.
In addition to enhancing customer service, Herbie.AI also enable targeted marketing and sales initiatives. By leveraging customer data and preferences, Herbie.AI can offer personalized recommendations, promotions, and cross-selling opportunities, increasing revenue and customer lifetime value. With intelligent analytics and reporting features, you can track customer interactions, identify trends, and fine-tune your marketing strategies for maximum effectiveness.
Customers
General / Company information
Notifications specific to the Service
Downloading Bills
View Outstanding Bills
Payment Online
Feedbacks & Track Status
Update Address, Mobile, Email & Other details
Complaints
Check-in / Check-out
Plan Migration
Suspend / Activate Services
Many more
Suppliers
How To Series
View RFPs
Status of RFP Submissions
Download PO
Upload & Track Invoice Status
Upload Delivery Schedules & Status
Dealers
How To Series
Product & Sales Contents
Online Ordering
Stock Positions
Returns, Payments
Knowledgebase
Accounts Management
Outstanding Receivable customer wise
Yet to raise Invoice customer wise
Outstanding Receivable
Receivable Forecasting
Cash flow Plans for
Outstanding Payable
Upcoming Payments
Payment Approvals
Credit / Debit Notes