Shop Smarter, faster – Herbie.AI enhances the shopping experience by providing quick and intelligent assistance, helping customers find products efficiently and make informed purchasing decision.
No more calls & queues, just speak to Herbie, she will help your insurance works done with personal touch.
Retail Revolution
Innovative Solutions Revolutionize Retail Industry
The retail industry is undergoing immense disruption as consumer expectations evolve rapidly in the digital era. Customers now demand hyper-personalized, frictionless experiences that match or exceed online convenience even when shopping in-store. However, legacy systems can limit the ability to deliver on these rising demands. This is a prime opportunity for retailers to leverage Herbie.AI – the Generative AI Powered Conversational AI to differentiate themselves.
Herbie.AI opens up new possibilities to enhance the entire customer journey. For example, Herbie.AI will act as a 24/7 virtual sales associate to answer common questions on product details, sizing, locations and promotions. Customers no longer have to wait for a live agent or drive to the store, improving accessibility. They can also start conversations in their preferred messaging apps for a more convenient interface.
Beyond FAQs, Herbie.AI streamline tasks like online browsing, purchases, returns and exchanges. Customized recommendations based on browsing history and demographics help visitors discover new items tailored to their preferences. Integrations with loyalty programs and past orders personalize every interaction. Being Voice-enabled AI assistant, Herbie.AI also let customers initiate interactions hands-free through devices in their homes. This creates "storefronts without four walls" that follow customers anywhere.
Herbie.AI opens up new possibilities to enhance the entire customer journey. For example, Herbie.AI will act as a 24/7 virtual sales associate to answer common questions on product details, sizing, locations and promotions. Customers no longer have to wait for a live agent or drive to the store, improving accessibility. They can also start conversations in their preferred messaging apps for a more convenient interface.
Beyond FAQs, Herbie.AI streamline tasks like online browsing, purchases, returns and exchanges. Customized recommendations based on browsing history and demographics help visitors discover new items tailored to their preferences. Integrations with loyalty programs and past orders personalize every interaction. Being Voice-enabled AI assistant, Herbie.AI also let customers initiate interactions hands-free through devices in their homes. This creates "storefronts without four walls" that follow customers anywhere.
For in-store shoppers, digital signage or kiosks equipped with touchscreen Herbie.AI to guide visitors efficiently through physical spaces. Customers can get real-time product locations, check inventory without asking an employee or place mobile orders for curbside pickup. Associates then have more flexibility to assist with complex questions or upsells instead of routine interactions. Overall, the in-store experience becomes as seamless as online channels.
Retail managers gain valuable insights from conversational AI too. Interaction analytics provide a 360-degree view of customer preferences, intents, frustrations and lifetime values. This guides more strategic merchandising, inventory, pricing and location-based service decisions over time. Herbie.AI also strengthen operational efficiency by automating routine paperwork, scheduling, product replenishment tasks and more. Associates recoup hours each week for more impactful face-to-face customer service.
Herbie.AI forecasts demand and sales patterns to optimize inventory levels and minimize overstocks or outages. It also analyzes sentiment and common topics from customer conversations to surface emerging trends, complaints or areas of improvement proactively instead of reactively. Both inventory costs and customer satisfaction increase as a result.
Adopting conversational AI represents a significant opportunity to elevate every aspect of the customer experience in a uniquely personalized way. It creates the kinds of seamless omnichannel interactions today's shoppers expect across channels while driving operational excellence behind the scenes.
Herbie.AI Data Insights
AI Analytics and Data Insights
Exception Analysis
Input Form Analysis
Lead Generated Analysis
Trending Questions and responses
Build/modify reports with Report Builder
Identify most in-demand products and preferred user channels
herbie-industries-tick-colAdvanced Dashboards with various metrics
Sentiment Analysis and Percentage breakdown of Queries
Drill-down options for today, this week, this month and last 3/6/12 months
Retail Integration
Continuous Support
Continuous self-help for general information available 24/7/365 days.
Training and Knowledge Base
Provide on-the-job training, reference materials and standard procedures.
Order History
Accessing history of visits and orders for review and analysis.
Feedback and Surveys
Collect staff feedback on work environment, processes, and improve continuously.
Staff Directory
Offer central directory for easy access to store staff contacts.
Order Tracking
Viewing of Customer Orders and organize shipments, track delivery.
Store Information
Details about the Store Facilities, Locations, Timings, Product details, etc.
Analysis of Stores Inventory
Stock levels, fast-moving, nil-stock, trending and more analyzed indicators.
Feedback Resolution
Viewing of Customer Feedback / Complaints and resolve them on time.
Customer Loyalty Management
Assist staff in managing enrolled customers for loyalty program efficiency.
Health and Safety
Share health and safety guidelines, conduct training and monitor compliance.
Sales Performance Tracking
Track staff sales performance against targets and provide insights.
Expense Management
Manage expense requests, approvals, and track expenditures for efficient financial control.
Feedback Resolution
Viewing of Customer Feedback / Complaints and resolve them on time.
Product Information Access
Give staff quick access to information about all products sold in the store.
Delivery Management
Assign, track store staff deliveries for efficient and accurate order fulfillment.
Warranty Claims Management
Access OEM providers contact details for support and assistance.
Resource Booking
Allow staff to book store resources like meeting rooms, equipment, etc.
Stores Facility Management
Submit complaints, monitor progress, and track status for efficient resolution.
For Customers
Comprehensive Customer Product Assistance
Warranty Details & Claims
Shopping companion
Nutrition Details
Health Advices
Ordering of Products
Track Order Status
Recipes
Feedback
General / Company / Product information
Customer Engagement
Interactive Retail Support
Product information and recommendations - Provide details about products like description, price, specifications, sizing information, etc. Recommend relevant products based on customer's questions, history, and profile.
FAQ and self-service information - Answer common questions from customers regarding products, shipping, returns, payments, etc. This reduces the load on customer support.
Promotions and Deals - Communicate offers, discounts, and special deals to relevant customers in real-time.
Scheduling (store visits, appointments, deliveries) - Help customers schedule store visits, product demonstrations, home deliveries, etc. Manage appointments and remind customers.
Digital Transactions - Online ordering with payment gateway integration.
Product availability (store and online) - Check inventory levels and product availability in stores and online for customers.
Receipt/invoice details - Provide easy access to receipts, invoices, and order details on demand.
Subscription management - Help customers manage their subscriptions, change plans, cancel or pause subscriptions.
Twenty-four seven support - Provide basic support to customers even when customer support agents are unavailable.
Loyalty program management - Help customers keep track of loyalty points and rewards, redeem or exchange points.
Wishlist management - Help customers create and manage wishlists for future purchases.
Onboarding assistance - setting up an account or registering for a service.
Store locators - Help customers find nearby stores, opening hours, contact information, and directions.
Customized recommendations - Make personalized product recommendations based on customer's past purchases, wishlists, browsing history, and profile info.
Complaint registering and resolution - Allow customers to register complaints and provide status updates. Escalate to agents if required.
Returns and refund processes - Explain return and refund policies and guide customers through the return and refund processes.
Referral programs - Invite customers to refer friends and family for rewards under referral programs.
Newsletters and account signup - Encourage customers to sign up for newsletters, loyalty programs, and accounts for a more personalized experience.
Surveys - Conduct quick surveys to understand customer satisfaction, collect feedback, and identify areas for improvement.
Order status and update notifications - Proactively notify customers about order status changes via push notifications, emails or text messages.
Twenty-four seven support - Provide basic support to customers even when customer support agents are unavailable.
Active listening - Monitor customer conversations and social media to identify issues and improve processes accordingly.
Personal shopping assistance - Provide personalized shopping assistance and recommendations virtually.
Promotions and events - Retail Herbie.AI can promote in-store and online events, such as product launches, sales, and promotions.