Revolutionize Your IT Support with an AI Herbie.AI IT Assistant

Personalized Smart IT Assistant – Discover a new level of personalized IT services and transparency with Herbie.AI. 24 x 7 x 365 – no need to wait, anything and everything related to IT at your disposal
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Safe, Secured & Compliant

Instant Support, Exceptional Service – Experience exceptional HR service with Herbie.AI. Whether you have a question, need assistance, or require special requests, our herbie.ai is here to provide instant support and ensure your comfort.
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IT Helpdesk Solutions IS Providing effective IT support to employees is crucial but can be a significant drain on resources for any organization. Traditional helpdesks rely on phone calls, emails or walk-ins to resolve issues – all of which require time and staff. As workforces become more remote and dispersed, in-person support is no longer feasible.

This is where an AI-powered IT helpdesk Herbie.AI IT Assistant becomes transformative. By developing an intelligent conversational agent focused on tackling common tech issues, you can offer on-demand assistance to employees wherever they are. Herbie.AI IT Assistant streamlines the entire support process from initial contact to resolution, delivering a more seamless experience for end users.

Powered by natural language capabilities, Herbie.AI IT Assistant understands queries in simple language rather than complicated menus or keywords. Machine learning allows it to continuously improve over time based on evolving issues. It acts as a highly accessible virtual help agent available 24/7 on any device with internet access.

Some key advantages Herbie.AI IT Assistant include

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Simplified Ticketing
Rather than calling or emailing for minor problems, employees can get fast answers through conversational interactions. The Herbie.AI IT Assistant files tickets directly to track issues, assign requests and notify users of status updates. This results in a more user-friendly process.
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Automated Resolutions
By tapping into a knowledge base of resolutions for common errors, the Herbie.AI IT Assistant can address many issues independently through guided self-service options. Things like password resets, software installations or network access problems are resolved instantly with no wait time.
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Remote Support
If a ticket requires human assistance, the Herbie.AI IT Assistant forwards relevant details while keeping users updated on progress. It also facilitates remote support like screen sharing or file transfers directly within the messaging platform for seamless collaboration.
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Proactive Alerts
The Herbie.AI IT Assistant monitors systems behind the scenes and proactively alerts users about scheduled maintenance, patches or other potential disruptions. It issues notifications to stay informed without needing to contact the helpdesk.
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Insights & Analytics
All interactions are logged for analysis. IT gains clear visibility into recurring problems to optimize solutions while also tracking response metrics like first reply times for continuous improvement.
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Superior UX
With its conversational skills and always-on availability, employees enjoy a more convenient and personalized support experience versus traditional options like phone lines. This enhances their productivity and satisfaction.
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Cost Savings
By automating basic issues, the Herbie.AI IT Assistant reduces load on existing staff who can focus on complex incidents. Over the long run, it leads to lower operating and staffing costs compared to traditional helpdesk models.

Interested in a personalized demo? We’d be happy to discuss how our conversational AI platform could be tailored to deliver an exceptional support solution for your unique IT environment. Contact us today and let’s discuss how a Herbie.AI IT Assistant can revolutionize your helpdesk!

Key Advantages of Herbie.AI

Ensuring over 95% accurate responses through understanding context and user intent using our Human Sense Technology.

Supporting multiple languages for global businesses with 70+ voices and 132+ text languages.

Offering 24/7 customer support for convenience.

Enhancing scalability to handle sudden increases in demand.

Enhancing customer service and satisfaction through fast, accurate response which boosts loyalty.

Flexible licensing models are also provided to suit diverse business needs.

Increasing efficiency by automating repetitive tasks to free up employees for more complex work.

Providing personalised customer interactions to increase retention; and instantly scaling across 15+ channels such as Facebook, WhatsApp, etc.

Generating advanced data models resulting with over 90% maturity simply by uploading documents or website URLs without needing to create explicit Q&As.

Herbie.AI offers secure conversational bots for customers, and HR, help-desk, sales & procurement bots for employees along with a senior management dashboard for critical business insights.

Reducing costs by handling high volume of interactions simultaneously.

Delight Customers at the Speed of Light

Herbie ensures lightning-fast responses so customers feel truly valued. Complex queries? No problem for this supercharged sales all-star.
Total Security
Total Security

Multi-layered security protects every interaction.

Staffless Expansion
Staffless Expansion

Expand services to 15+ channels without added staff.

Automated Efficiency
Automated Efficiency

80% of transactions can be handled without human involvement.

Feedback Optimization
Feedback Optimization

Gather actionable feedback to continuously optimize the experience.

Power up your HR Intelligently

Be a Leader in Employee Engagement with Herbie.AI

Generative AI GPT powered & Self Trained bots that engages customers on a free flow conversation with service levels more than 95% and ensure building of stronger relationships.

Prebuilt Ready to Use Transaction Flows

132+ for Retail Banking, 60+ for Corporate Banking pre-built use cases fast tracks your digital transformation.

132+
Languages

Now your customers can speak their languages of preference when they interact with Herbie, that gives freedom of speech and increase your customer base across regions.

Live Agent
Support

Smart Queue based Human Contact Centre ensures seamless conversation switch to a human based on Sentiment or ask with Text, Audio, video & conferencing facilities.

Herbie.AI IT Helpdesk Sample Use Cases

Request Internet Password

Forget Password

List of Assets

Backup Status of my Asset

Request / Return of my Assets

Download Drivers for Assets contextually

Download Manuals for Assets contextually

Self Help - Trouble Shooting of issues with context sensitive Video & Documents

Raise Support Ticket with Available time / Reschedule / Reopen Tickets

Out of Office Notification - On/Off

Request for Guest Services

Meeting Room Booking

Server & Facilities Maintenance Schedule

Adding of Users / Deleting of Users from various systems

Setting of up Wifi / VPN / Webex etc.

Managing of Cloud Services

Help on resetting / restarting / installing / uninstalling software / services at servers

Enquiries on Telephone Numbers / Emails / Extensions / Websites / Application URLs etc..

We have Already Integrated Herbie.AI IT Assistant with popular ITSM Tools like

ServiceNow

Freshdesk

Zendesk

Jira

Zoho

Redmine

BMS Remedy

Hubspot

Salesforce

Integrating with your ITSM tool is very easy and simple with Herbie.AI

Frequently Asked Questions

Herbie Certificates

Enterprise Security
ISO 27001
ISO 9001:2015
SEI-CMM Level 3
VAPT Certified
GDPR Compliant
DPDP Compliant
NESA compliant
Herbie.ai For Employees

Our Global Presence

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SAIL Sarathi’–the first of its kind in the Indian steel industry. As a part of #Industry4.0, #SAIL is continuously embracing Digital Transformation

Smt. Soma Mondal
Smt. Soma Mondal
Chairman

We are happy and thrilled to launch country’s First Virtual Assistant using Herbie.AI and we are the first to launch the transaction automation using Herbie.AI. The overall experience BBK, Bank iThmar & Invita) is very positive and we foresee many more expansions including social channels.

Rahul Bhalla
CEO
Our Testimonials

Voices of Satisfied Clients

Our testimonials reverberate with the satisfaction of our esteemed clients. Explore real-life accounts highlighting the transformative influence of our services. From streamlined processes to enhanced efficiency, our clients share stories of success. These testimonials serve as a testament to the dedication we bring to every partnership, reaffirming our commitment to delivering excellence. Join the ranks of those who have experienced the positive change our solutions bring, and let their stories inspire your journey with us.

Universal API Adapters

Global Universal API Connectivity Solution

Herbie.AI provides secure and flexible API solutions to easily integrate with your existing systems. Our API adapters are universal and support:

The tokenized adapters facilitate robust integrations while maintaining privacy and security. Businesses can leverage Herbie’s conversational abilities to digitally transform key services and extract greater value from their current tech stack in a seamless manner.

RESTful APIs

Connect to REST APIs for real-time data exchange in JSON format.

Web Services

Integrate via XML-based web services for seamless interfacing. 

Different Formats

Herbie can adapt to your preferred data transmission methods and standards.

Human Sense Technology

Herbie.AI can process and understand information uploaded to generate highly accurate AI models powered by Generative AI that respond to questions with 98% precision.

Omnichannel Capabilities

Pre-built integrations allow for instant activation across 15+ social channels without any data changes or coding required. Customers can be engaged wherever they are.

Flexible
Integrations

Real-time Universal API adapters facilitate secure, authenticated integration of internal systems into conversational services with low code for seamless stakeholder interactions.

Fortified
Security

Multiple certifications and compliances with standards like ISO 27001, ISO 9001, SEI CMM, Security Vulnerability, HIPPA, GDPR, DPDP, NESA, etc. make Herbie.AI the safest conversational.

Scalable
Deployment

Options to deploy on premises, on private or public clouds maintain equal security. Suitability for any business governance models and infrastructures.

Suitable
Pricing

Affordable pricing ranges from One Time Pricing, Annual Subscriptions (both on premises & Cloud deployments), Conversations based pricing on SAAS.

Multilingual
Skills

Dynamic language management enables real-time conversation across 132+ languages. Content is intelligently served in the user's spoken tongue for personalized assistance.

Augmented
Support

The live agent centre leverages smart queueing systems and tools like paraphrasing, container texting, Text, Audio, Video & Conferencing modes support augmenting the customer engagement.

Latest Blog

Safety & Security of Herbie.AI

Data Minimization
Data Minimization

Only necessary user data is collected and processed by Herbie AI as per the principle of data minimization. Redundant or unnecessary data is purged as per retention policies.

User Privacy Controls
User Privacy Controls

Users have access to their data and can edit or delete it upon request. They can restrict or withdraw consent for data usage via simple privacy interfaces.

Anonymization Techniques
Anonymization Techniques

Whenever possible, sensitive user information is pseudonymized or anonymized before being used for research, analytics or AI model training purposes.

Independent Audits
Independent Audits

Regular third-party privacy and security audits ensure ongoing compliance with standards. Any non-compliances are promptly resolved. 

GDPR Compliance
GDPR Compliance

Herbie AI's protocols are designed to meet the stringent requirements of the General Data Protection Regulation (GDPR) enforced by the EU. This includes provisions around user consent, data protection by design, breach notification and more. 

HIPAA Compliance
HIPAA Compliance

For healthcare customers in the US, Herbie AI ensures compliance with the Health Insurance Portability and Accountability Act (HIPAA) Privacy and Security Rules for protected health information. 

ISO 27001 Certification
ISO 27001 Certification

The information security management system at Herbie AI has been certified against the ISO/IEC 27001 standard, demonstrating best practices for managing risks to security.

In summary, Herbie AI adopts a “privacy by design” strategy to responsibly handle user information as per global best practices and regulations. User privacy remains a top priority.

Automated backups and disaster recovery mechanisms ensure business continuity.

Military-grade encryption of all user data in transit and at rest using SSL/TLS protocols.

Analytical and statistical anonymousization of any personal user information used for research/ML.

Anti-fraud mechanisms like bot detection, CAPTCHA etc. protect against malicious automated activities.

Penetration testing by certified third-party security firms to identify attack surface and strengthen defenses.

Dedicated security operations center monitors 24/7 for threats, with prompt incident response in case of any security events.

Rigorous employee training and policies ensure data is handled responsibly by the organization.

Role-based access controls and multi-factor authentication restrict access to sensitive systems and data.

Multilayer security featuring firewalls, web application filters, malware protection and intrusion prevention.

Adherence to strict privacy frameworks like GDPR, with privacy-by-design approach and data minimization principles.

Application security best practices like input validation, output encoding and session management to prevent exploits.

Regular vulnerability scans using industry-standard tools like ZAP and Dependency-Check to identify and patch any security issues.

In summary, Herbie AI takes a defence-in-depth approach with people, processes and technology to deliver robust security for customers.

Software Suggest Quadrant – Champion

We have rightfully earned a reputation for being innovators in our field. Our AI platform is the most relied upon and acclaimed solution available. Herbie.AI has been recognized as a Champion in the 2023 Magic Quadrant report for Enterprise Conversational AI Platforms by Software Suggest, along with several other prominent industry recognitions, cementing its position as a leading player in the space.

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