Now buy insurance with simple & straight terms without any hidden jargons

Herbie helps & hand holds all your visitors & customers by answering their queries simple in a language without any jargons.
herbie insurance
insurance herbie

Insurance Buying, Renewal, Claims & Support Redefined

No more calls & queues, just speak to Herbie, she will help your insurance works done with personal touch.

herbie ai insurance

Herbie.AI helps you become Innovation Leader in Insurance

Generative AI Powered, Conversational AI based Voice Assistant Herbie.AI helps your Customers & Insurance buyers get response to all their queries in a simple language without any jargons the way they understand and ensure onboarding them buying the insurances products you offer. Herbie.AI brings forth numerous benefits:

24/7 availability for customers

Facilitate self-service for basic needs

Reduce operating costs through automation

Improve customer satisfaction and loyalty

Quick response times compared to call centers

Capture more data to drive personalized experiences

Innovation Unleashed

Herbie.AI Unveiling Advanced and Dynamic Features

Policy Services
Get quotes, buy policies, manage premium payments, renewals etc.
Claims Services
Track claims status, upload documents, get assistance.
Customer Support
FAQs, policy details access, account management.
Multilingual Support
Robust support for users in multiple languages.
Omnichannel Access
Website, mobile app, social media, messaging apps.
Cross-selling/Upselling
Targeted recommendations based on profile.

Make premium payments effortless

Intuitively guide policyholders through the premium payment process and eliminate complications along the way.

Introduce additional and related products for customers to purchase by matching your recommendations to what customers are already buying.

Provide customized policy recommendations to increase conversions and satisfaction among customers.

herbie effortless payments

Industries Assisted

AI-Powered Industry Assistance Solutions

Life Insurance

Health Insurance

Motor Insurance

Travel Insurance

Home Insurance

Commercial Insurance

Customer Empowerment

Herbie.AI empowers your prospective customers with:

Interactive Policy Assistance - Engage customers and empower them with insurance policy options. Herbie.AI prompts to interact with customers, discuss suitable policy plans based on their individual needs, and provide advice.

Conversational Insight Utilization - Leverage conversational data to gain a thorough understanding of prospects. Apply insights from interactions to follow up with customers as needed by re-engaging and answering any additional questions.

Onboard the Customers digitally & securely - Digitally and securely onboard customers with guided assistance. Provide directions and explanations for onboarding customers without using complicated terminology. Keep clients well-informed in easy-to-understand terms.

Herbie aided evaluation of client for direct eligibility - Herbie can be designed with a series of questions to help evaluate clients directly for eligibility for general and life insurance. Whether the questions are generic or medical-related, Herbie will conduct a video-enabled session and provide a rating to facilitate better decision making.

Efficient Plan Matching - Speed up the customer acquisition process by matching customers' policy requirements to the appropriate insurance plans available.

Allow customers to onboard at their convenience with Herbie.AI - There is no need for appointments or to use working hours. Customers can leisurely complete the onboarding process themselves using Herbie.AI's advanced generative AI skills.

Herbie's Success Metrics

Insights Reflecting Customer Satisfaction and Efficiency

Herbie demonstrates remarkable success with positive customer interactions, heightened satisfaction, substantial cost savings, and an outstanding overall customer happiness rate.
Customer Conversation

Clients interested in conversing with Herbie.AI for enquiries, purchase, renewal, claims and customer support.

Reduction on Costs

Lowest operation with 15 channel business expansion, footfall in contact centres ensures more than 50% cost reduction.

Happiness

Overall customer happiness touched 95% with their feedback on each of their enquiries or transactions.

Increase of Customer Satisfaction

We had seen increase of satisfaction by 50% when they speak to Herbie compared to human.

Streamlined Customer Support

Efficient Assistance and Seamless Automation

Experience efficiency with on-demand assistance, automated claims processing, and seamless agent escalation, ensuring prompt issue resolution and a smooth customer journey.

Provide Dedicated On-Demand Assistanceeee
Provide Dedicated On-Demand Assistance

Handle a high volume of requests without human involvement to reduce costs while still guaranteeing immediate issue resolution to boost customer happiness.

Streamline the Claimssss
Streamline the Claims
Process

Enhance the efficiency of claims processing through automation where a policyholder describes the type of claim and the bot initiates it.

Facilitate Seamless Agent Escalationnnn
Facilitate Seamless Agent Escalation

Allow easy real-time transfer to a human agent so customers can discuss primary questions, making for a smooth experience.

Frequently Asked Questions

Create accordion with smooth animation by implementing stagger animation.

Herbie Certificates

Cert-in Certified
ISO 27001
ISO 9001:2015
SEI-CMM Level 3
VAPT Certified
GDPR Compliant
DPDP Compliant
NESA compliant
Herbie.ai For Employees

Our Global Presence

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ithmar bank
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SAIL Sarathi’–the first of its kind in the Indian steel industry. As a part of #Industry4.0, #SAIL is continuously embracing Digital Transformation

Smt. Soma Mondal
Smt. Soma Mondal
Chairman

We are happy and thrilled to launch country’s First Virtual Assistant using Herbie.AI and we are the first to launch the transaction automation using Herbie.AI. The overall experience BBK, Bank iThmar & Invita) is very positive and we foresee many more expansions including social channels.

Rahul Bhalla
CEO
Our Testimonials

Voices of Satisfied Clients

Our testimonials reverberate with the satisfaction of our esteemed clients. Explore real-life accounts highlighting the transformative influence of our services. From streamlined processes to enhanced efficiency, our clients share stories of success. These testimonials serve as a testament to the dedication we bring to every partnership, reaffirming our commitment to delivering excellence. Join the ranks of those who have experienced the positive change our solutions bring, and let their stories inspire your journey with us.

Universal API Adapters

Global Universal API Connectivity Solution

Herbie.AI provides secure and flexible API solutions to easily integrate with your existing systems. Our API adapters are universal and support:

The tokenized adapters facilitate robust integrations while maintaining privacy and security. Businesses can leverage Herbie’s conversational abilities to digitally transform key services and extract greater value from their current tech stack in a seamless manner.

RESTful APIs

Connect to REST APIs for real-time data exchange in JSON format.

Web Services

Integrate via XML-based web services for seamless interfacing. 

Different Formats

Herbie can adapt to your preferred data transmission methods and standards.

Human Sense Technology

Herbie.AI can process and understand information uploaded to generate highly accurate AI models powered by Generative AI that respond to questions with 98% precision.

Omnichannel Capabilities

Pre-built integrations allow for instant activation across 15+ social channels without any data changes or coding required. Customers can be engaged wherever they are.

Flexible
Integrations

Real-time Universal API adapters facilitate secure, authenticated integration of internal systems into conversational services with low code for seamless stakeholder interactions.

Fortified
Security

Multiple certifications and compliances with standards like ISO 27001, ISO 9001, SEI CMM, Security Vulnerability, HIPPA, GDPR, DPDP, NESA, etc. make Herbie.AI the safest conversational.

Scalable
Deployment

Options to deploy on premises, on private or public clouds maintain equal security. Suitability for any business governance models and infrastructures.

Suitable
Pricing

Affordable pricing ranges from One Time Pricing, Annual Subscriptions (both on premises & Cloud deployments), Conversations based pricing on SAAS.

Multilingual
Skills

Dynamic language management enables real-time conversation across 132+ languages. Content is intelligently served in the user's spoken tongue for personalized assistance.

Augmented
Support

The live agent centre leverages smart queueing systems and tools like paraphrasing, container texting, Text, Audio, Video & Conferencing modes support augmenting the customer engagement.

Latest Blog

Safety & Security of Herbie.AI

Data Minimization
Data Minimization

Only necessary user data is collected and processed by Herbie AI as per the principle of data minimization. Redundant or unnecessary data is purged as per retention policies.

User Privacy Controls
User Privacy Controls

Users have access to their data and can edit or delete it upon request. They can restrict or withdraw consent for data usage via simple privacy interfaces.

Anonymization Techniques
Anonymization Techniques

Whenever possible, sensitive user information is pseudonymized or anonymized before being used for research, analytics or AI model training purposes.

Independent Audits
Independent Audits

Regular third-party privacy and security audits ensure ongoing compliance with standards. Any non-compliances are promptly resolved. 

GDPR Compliance
GDPR Compliance

Herbie AI's protocols are designed to meet the stringent requirements of the General Data Protection Regulation (GDPR) enforced by the EU. This includes provisions around user consent, data protection by design, breach notification and more. 

HIPAA Compliance
HIPAA Compliance

For healthcare customers in the US, Herbie AI ensures compliance with the Health Insurance Portability and Accountability Act (HIPAA) Privacy and Security Rules for protected health information. 

ISO 27001 Certification
ISO 27001 Certification

The information security management system at Herbie AI has been certified against the ISO/IEC 27001 standard, demonstrating best practices for managing risks to security.

In summary, Herbie AI adopts a “privacy by design” strategy to responsibly handle user information as per global best practices and regulations. User privacy remains a top priority.

Automated backups and disaster recovery mechanisms ensure business continuity.

Military-grade encryption of all user data in transit and at rest using SSL/TLS protocols.

Analytical and statistical anonymousization of any personal user information used for research/ML.

Anti-fraud mechanisms like bot detection, CAPTCHA etc. protect against malicious automated activities.

Penetration testing by certified third-party security firms to identify attack surface and strengthen defenses.

Dedicated security operations center monitors 24/7 for threats, with prompt incident response in case of any security events.

Rigorous employee training and policies ensure data is handled responsibly by the organization.

Role-based access controls and multi-factor authentication restrict access to sensitive systems and data.

Multilayer security featuring firewalls, web application filters, malware protection and intrusion prevention.

Adherence to strict privacy frameworks like GDPR, with privacy-by-design approach and data minimization principles.

Application security best practices like input validation, output encoding and session management to prevent exploits.

Regular vulnerability scans using industry-standard tools like ZAP and Dependency-Check to identify and patch any security issues.

In summary, Herbie AI takes a defence-in-depth approach with people, processes and technology to deliver robust security for customers.

Software Suggest Quadrant – Champion

We have rightfully earned a reputation for being innovators in our field. Our AI platform is the most relied upon and acclaimed solution available. Herbie.AI has been recognized as a Champion in the 2023 Magic Quadrant report for Enterprise Conversational AI Platforms by Software Suggest, along with several other prominent industry recognitions, cementing its position as a leading player in the space.

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