Redefine the Public Services with Generative AI Powered Conversational AI

Personalized Governance – Discover a new level of personalized service and transparency with Herbie.AI. 24 x 7 x 365 – no need to wait, anything and everything related to Government Services at your hands.

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Safe, Secured & Compliant

Instant Support, Exceptional Service – Experience exceptional customer service with Herbie.AI. Whether you have a question, need assistance, or require special requests, our herbie.ai is here to provide instant support and ensure your comfort.

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AI Government Revolution

Herbie.AI Revolutionizes Government Support

Governments around the world are under increasing pressure to improve efficiencies, cut costs and enhance citizen experiences. With ever-growing populations and responsibilities, traditional ways of interacting with citizens are becoming outdated and inadequate. This is where Herbie.AI – Advanced Generative AI Powered Conversational AI can help transform the way governments serve their citizens.

Herbie.AI uses artificial intelligence to converse with humans via auditory or textual methods. Herbie.AI has advanced capabilities to understand natural language queries, retrieve information from structured databases and frame appropriate responses. When deployed strategically within government departments and citizen service portals, Herbie.AI can streamline operations, reduce overhead costs and improve access to services.

Government Advantages

Some key ways in which Herbie.AI can benefit governments include

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24/7 Service Accessibility
Citizens today expect services to be available at their convenience, any time of the day or night. Having live agents for round the clock support is not feasible or economical for governments. Herbie.AI can provide a virtual assistant that never sleeps and can answer basic queries anytime without human intervention. This allows citizens to self-serve at their preferred times.
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Information Dissemination
Governments have massive amounts of public information, documents, policies, schemes and compliance requirements that need dissemination. Herbie.AI can act as virtual knowledge bases indexing all available digital content for easy retrieval and dissemination to citizens proactively. Complex compliance documents can also be simplified using conversational dialogs.
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Appointment Scheduling
For services requiring physical interactions, Herbie.AI can help book and reschedule appointments for registrations, document submission, assessments and so on. Using integrated calendars, they can find suitable slots and send appointment confirmations, thereby streamlining traditionally inefficient processes.
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Addressing
Queries
Herbie.AI is capable of handling a high volume of basic citizen queries through natural language conversations on service details, payments, documents required, schemes, programs etc. This reduces load on helplines and call centers, freeing up agents for complex queries. Based on interactions, FAQs can also be updated automatically.
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Payments
Collection
Herbie.AI can be leveraged to collect payments for services including taxes, fees, penalties, fines and more via integrated payment gateways. Citizens will find dealing with a chat more convenient than calling during payment processes. Late fees may also reduce as citizens receive reminders.
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Automated Notifications
Using databases and scheduling tools, Herbie.AI can send automated notifications and reminders to citizens regarding compliances, renewals, schemes, initiatives via preferred communication channels like SMS, email or social platforms. This ensures citizens do not miss out on anything.
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Feedback
Analysis
Herbie.AI’s conversations provide a wealth of usage analytics, citizen preferences and satisfaction feedback that can help governments continuously enhance processes and policies based on real needs and concerns.

These capabilities if deployed strategically across government portals and citizen engagement services can drastically transform experience and operational efficiencies. Herbie.AI offers an affordable way for governments to scale up support infrastructure without increasing manpower costs significantly, all while providing a highly personalized experience to each citizen.

Delight Customers at the Speed of Light

Herbie ensures lightning-fast responses so customers feel truly valued. Complex queries? No problem for this supercharged sales all-star.
Total Security
Total Security

Multi-layered security protects every interaction.

Staffless Expansion
Staffless Expansion

Expand services to 15+ channels without added staff.

Automated Efficiency
Automated Efficiency

80% of transactions can be handled without human involvement.

Feedback Optimization
Feedback Optimization

Gather actionable feedback to continuously optimize the experience.

Power Up Your Fintech Potential

Be a Leader in customer engagement with Herbie.AI

Generative AI GPT powered & Self Trained bots that engages customers on a free flow conversation with service levels more than 95% and ensure building of stronger relationships.

Prebuilt Ready to Use Transaction Flows

132+ for Retail Banking, 60+ for Corporate Banking pre-built use cases fast tracks your digital transformation.

132+
Languages

Now your customers can speak their languages of preference when they interact with Herbie, that gives freedom of speech and increase your customer base across regions.

Live Agent
Support

Smart Queue based Human Contact Centre ensures seamless conversation switch to a human based on Sentiment or ask with Text, Audio, video & conferencing facilities.

Government Services

Events

Weather

Traffic

Public Transportation

Trace

Cemeteries

Street lighting

Markets and supply centers

Public safety, municipal preventive police and transit

Housing

Social Welfare

Civil Registry

Health Services

Taxes

Emergency Services

Licenses and Permits

Streets, parks and gardens and their equipment

Drinking water, drainage, sewerage, treatment and disposal of your wastewater

Civil Protection

Other Services

Environment

Sports

Tourism

Employment

Education

Specialized Transportation

Cleaning, collection, transfer, treatment and final disposal of waste

Frequently Asked Questions

Herbie Certificates

Cert-in Certified
ISO 27001
ISO 9001:2015
SEI-CMM Level 3
VAPT Certified
GDPR Compliant
DPDP Compliant
NESA compliant
For Employees

Our Global Presence

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SAIL Sarathi’–the first of its kind in the Indian steel industry. As a part of #Industry4.0, #SAIL is continuously embracing Digital Transformation

Smt. Soma Mondal
Smt. Soma Mondal
Chairman

We are happy and thrilled to launch country’s First Virtual Assistant using Herbie.AI and we are the first to launch the transaction automation using Herbie.AI. The overall experience BBK, Bank iThmar & Invita) is very positive and we foresee many more expansions including social channels.

Rahul Bhalla
CEO
Our Testimonials

Voices of Satisfied Clients

Our testimonials reverberate with the satisfaction of our esteemed clients. Explore real-life accounts highlighting the transformative influence of our services. From streamlined processes to enhanced efficiency, our clients share stories of success. These testimonials serve as a testament to the dedication we bring to every partnership, reaffirming our commitment to delivering excellence. Join the ranks of those who have experienced the positive change our solutions bring, and let their stories inspire your journey with us.

Universal API Adapters

Global Universal API Connectivity Solution

Herbie.AI provides secure and flexible API solutions to easily integrate with your existing systems. Our API adapters are universal and support:

The tokenized adapters facilitate robust integrations while maintaining privacy and security. Businesses can leverage Herbie’s conversational abilities to digitally transform key services and extract greater value from their current tech stack in a seamless manner.

RESTful APIs

Connect to REST APIs for real-time data exchange in JSON format.

Web Services

Integrate via XML-based web services for seamless interfacing. 

Different Formats

Herbie can adapt to your preferred data transmission methods and standards.

Human Sense Technology

Herbie.AI can process and understand information uploaded to generate highly accurate AI models powered by Generative AI that respond to questions with 98% precision.

Omnichannel Capabilities

Pre-built integrations allow for instant activation across 15+ social channels without any data changes or coding required. Customers can be engaged wherever they are.

Flexible
Integrations

Real-time Universal API adapters facilitate secure, authenticated integration of internal systems into conversational services with low code for seamless stakeholder interactions.

Fortified
Security

Multiple certifications and compliances with standards like ISO 27001, ISO 9001, SEI CMM, Security Vulnerability, HIPPA, GDPR, DPDP, NESA, etc. make Herbie.AI the safest conversational.

Scalable
Deployment

Options to deploy on premises, on private or public clouds maintain equal security. Suitability for any business governance models and infrastructures.

Suitable
Pricing

Affordable pricing ranges from One Time Pricing, Annual Subscriptions (both on premises & Cloud deployments), Conversations based pricing on SAAS.

Multilingual
Skills

Dynamic language management enables real-time conversation across 132+ languages. Content is intelligently served in the user's spoken tongue for personalized assistance.

Augmented
Support

The live agent centre leverages smart queueing systems and tools like paraphrasing, container texting, Text, Audio, Video & Conferencing modes support augmenting the customer engagement.

Latest Blog

Safety & Security of Herbie.AI

Data Minimization
Data Minimization

Only necessary user data is collected and processed by Herbie AI as per the principle of data minimization. Redundant or unnecessary data is purged as per retention policies.

User Privacy Controls
User Privacy Controls

Users have access to their data and can edit or delete it upon request. They can restrict or withdraw consent for data usage via simple privacy interfaces.

Anonymization Techniques
Anonymization Techniques

Whenever possible, sensitive user information is pseudonymized or anonymized before being used for research, analytics or AI model training purposes.

Independent Audits
Independent Audits

Regular third-party privacy and security audits ensure ongoing compliance with standards. Any non-compliances are promptly resolved. 

GDPR Compliance
GDPR Compliance

Herbie AI's protocols are designed to meet the stringent requirements of the General Data Protection Regulation (GDPR) enforced by the EU. This includes provisions around user consent, data protection by design, breach notification and more. 

HIPAA Compliance
HIPAA Compliance

For healthcare customers in the US, Herbie AI ensures compliance with the Health Insurance Portability and Accountability Act (HIPAA) Privacy and Security Rules for protected health information. 

ISO 27001 Certification
ISO 27001 Certification

The information security management system at Herbie AI has been certified against the ISO/IEC 27001 standard, demonstrating best practices for managing risks to security.

In summary, Herbie AI adopts a “privacy by design” strategy to responsibly handle user information as per global best practices and regulations. User privacy remains a top priority.

Automated backups and disaster recovery mechanisms ensure business continuity.

Military-grade encryption of all user data in transit and at rest using SSL/TLS protocols.

Analytical and statistical anonymousization of any personal user information used for research/ML.

Anti-fraud mechanisms like bot detection, CAPTCHA etc. protect against malicious automated activities.

Penetration testing by certified third-party security firms to identify attack surface and strengthen defenses.

Dedicated security operations center monitors 24/7 for threats, with prompt incident response in case of any security events.

Rigorous employee training and policies ensure data is handled responsibly by the organization.

Role-based access controls and multi-factor authentication restrict access to sensitive systems and data.

Multilayer security featuring firewalls, web application filters, malware protection and intrusion prevention.

Adherence to strict privacy frameworks like GDPR, with privacy-by-design approach and data minimization principles.

Application security best practices like input validation, output encoding and session management to prevent exploits.

Regular vulnerability scans using industry-standard tools like ZAP and Dependency-Check to identify and patch any security issues.

In summary, Herbie AI takes a defence-in-depth approach with people, processes and technology to deliver robust security for customers.

Software Suggest Quadrant – Champion

We have rightfully earned a reputation for being innovators in our field. Our AI platform is the most relied upon and acclaimed solution available. Herbie.AI has been recognized as a Champion in the 2023 Magic Quadrant report for Enterprise Conversational AI Platforms by Software Suggest, along with several other prominent industry recognitions, cementing its position as a leading player in the space.

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