Discover New Flavors and Products – Herbie.AI introduces customers, new and exciting FMCG products, enticing them to explore a variety of flavors, options, and innovations.
Effortless Shopping, Delivered to Your Doorstep with Instant Assistance – Herbie.AI delivers immediate customer support, letting customers know that help is just a message away, ensuring prompt resolution of queries or issues.
Consumer Goods Evolution
The FMCG industry faces constant pressures to accelerate production cycles, streamline distribution networks and deepen customer relationships in order to stay ahead of changing consumer demands and competition. Legacy systems often struggle to keep pace with this dynamic environment. However, AI-powered solutions like Herbie.AI present new opportunities to transform operations and better serve customers across more channels.
On the production side, Herbie.AI streamlines operations through automation. Herbie.AI integrate with manufacturing equipment, inventory databases and ERP systems to flag issues proactively. They can direct maintenance tasks, track raw materials across the supply chain, optimize production schedules in real-time and place automated replenishment orders. This reduces downtime from delays, bottlenecks or stockouts.
Herbie.AI also schedule warehouse personnel, prioritize tasks, direct shipments, communicate delays and raise alerts about expirations or recalls. Automating routine logistics paperwork through natural language interactions frees up staff for value-added activities. Overall equipment effectiveness, inventory turns, delivery windows and worker productivity all increase.
When it comes to sales, AI provides a more personalized touchpoint. Herbie.AI act as virtual sales representatives to counsel trade partners on promotions, new products, inventory minimums and account services. Integrated CRM data fuels customized recommendations and workflows. Sales reps gain time for high-value face-to-face interactions instead of administrative tasks. They also benefit from AI-generated talking points, forecasts and market insights.
Most importantly, conversational AI elevates the customer experience across digital and in-store channels. Herbie.AI serve as 24/7 help desks to answer FAQs, process returns, check account statuses, suggest additional purchases based on histories and capture feedback. This streamlines self-service while freeing customer service agents to handle more complex cases. AI also develops personalized engagement strategies by analyzing conversation transcripts.
Voice and messaging assistants provide on-the-go shopping help like locating products, reading recipes, tracking subscriptions or guiding customers to nearby retailers. Herbie.AI create a sense of human attentiveness and accessibility across touchpoints. In stores, digital displays powered by Herbie.AI offer interactive product discovery, real-time promotions and can place mobile pick-up orders for customers.
With artificial intelligence, companies gain deep, actionable insights into behaviors, preferences, sentiments and intents. Herbie.AI’s surface emerging themes to improve existing products, develop new ones, identify ineffective campaigns or find distribution gaps before losing sales. AI represents a significant competitive edge for the fast pace of modern FMCG.
Secure Communications
Innovative Communication and Security Solutions
Connectivity Command Center
Smart Queue Center with live agents, text, audio, video, and conferencing facilities for communication.
Sentiment Analysis
Understand customer moods, respond appropriately for effective communication and positive interactions.
Enhanced Speech Interface
Mask speech, omit specified areas, recognize currencies, adhere to American/British standards in measurements, etc.
Security Compliance Certification
Certified for Vulnerability Assessments, OWASP Security Guidelines and Privacy & Data Protection acts like GDPR, etc.
TLS Secured Chats
Ensure secure communication with TLS 1.2 and above for protected conversations online.
IP Security Control
Safeguard systems, control IP addresses to prevent misuse and abuse effectively.
Authentication Timeout Setting
Set session timeouts for secure management of unattended or unclosed customer authentication sessions.
Private Social Notifications
Instantly notify across diverse social channels with personalized push notifications.
Herbie.AI Data Insights
AI Analytics and Data Insights
Exception Analysis
Input Form Analysis
Lead Generated Analysis
Trending Questions and responses
Build/modify reports with Report Builder
Identify most in-demand products and preferred user channels
herbie-industries-tick-colAdvanced Dashboards with various metrics
Sentiment Analysis and Percentage breakdown of Queries
Drill-down options for today, this week, this month and last 3/6/12 months
Sales & Inventory Analytics
Sales
Top ‘x’ target achievers
Upcoming Sales Orders
Top ‘x’ performing products
‘x’ Low Performing products
Top ‘x’ performing branches
‘x’ Low Performing branches
Top ‘x’ Not moving Products
Top ‘x’ Fast moving Products
Top ‘x’ Performing Sales person
‘x’ Low Performing Sales person
Target Vs Achievement of Company, Branch, Product
Total Sales [YTD, MTD, This week, Today, Date Range, Month - Year]
Product wise Sales [YTD, MTD, This week, Today, Date Range, Month - Year]
Branch wise Sales [YTD, MTD, This week, Today, Date Range, Month - Year]
Product wise sales [Qty, Value] [today, this week, last week, last ‘x’ days, last ‘x’ months]
Stores
Stock Details of Raw Materials & Products – based on Location, Store, etc.
Planned Delivery Schedule of Items
Expiry details of items – based on Location, Store, Date, etc.
Nil Stock Items
Value of Items Expired [today, this week, this month, last ‘x’ months]
Fast moving items with no stock [on daily basis] with number of branches
No Moving Items
Value of Items Damaged [today, this week, this month, last ‘x’ months]
Value of Items Returned [today, this week, this month, last ‘x’ months]
Brand wise Item Replenishment [Today, This week, This month]
Costing of Pricing – based on various parameters
Physical Inventory – Reconciliation
Approval of Returns, Inter Location Transfers
Quick Transfers
Asset Ledgers, Expiries, Warranties, Insurances, AMCs etc.
Procurement
Strategic Sourcing Solutions
Delivery Status
Tender approvals & Status
Payment approvals & Status
Digital Onboarding of Suppliers
Purchase Order approvals & Status
Inactive Suppliers, KYC Expiry of Suppliers
Status of Purchase Requests, RFP, RFQ, etc.
Identify Products and Suppliers, Rates, Supply History, etc.
Status of Return Items
Suppliers
Status of RFPs
Upload Invoices
Payment Status
Active RFPs, Download RFPs, Upload Quotations
Upload KYC Documents, Item Details, Pricing, etc.
Download Purchase Orders, Status of Delivery of Items, etc.
Enterprise Information Hub
Comprehensive Dealer and Company Information
Dealer Perspective
- Product List, Price List
- Product Availability
- Order Status
- Delivery Status
- Outstanding payments
- Product details
- New Product Launch Information
- Latest news
- Grievances and status tracking
- Other transactions
Company Perspective
- Location wise dealers
- Dealer Orders
- Dealer Stocks
- Dealer outstanding payments
- Fast moving items
- Delivery Status
- Price List
- Order Analysis
- Inactive Dealers / Inactive Products
- Grievances and status tracking
- Other transactions