Conversational AI in Telecom
Herbie – The AI chatbot offers intelligent network optimization assistance, proactive maintenance, troubleshooting, customer support and much more

Conversational AI in Telecom
Herbie – The AI chatbot offers intelligent network optimization assistance, proactive maintenance, troubleshooting, customer support and much more

Herbie streamlines your Business Enterprise

Telco companies are kept busy with customer requests like billing, plan upgrades, password resets, account inquiries, SIM purchases, service outages and lot more. Herbie streamlines the operation by automating labor demanding and time consuming processes.

Clients communicate with the providers through various social channels such as e-mails, phone calls, web forms, voice chats and submits their requests. Herbie processes the inbound data and redirects to the appropriate service representatives for further correspondence.


Value Additions From Herbie Telecom Chatbot

Herbie supports the telecommunication sector via cutting-edge expertise solutions using NLP and ML

Product Details

Herbie Telecom Chatbot is based on RPA which caters to the demand of the customers with one-on-one interactions efficiently. Herbie provides customers with mobile phone models & features, SIM plans, Network coverage, Consumer guides through voice chat or text.

Plans and services

Herbie responds to various customer requests, such as mobile plans, family or roaming bundles, Prepaid and postpaid benefits, device guides and so on. In a friendly conversation Herbie's self-service capabilities will address the support requests such as installation, troubleshooting and plan changes.

View my Bills and Account info

Consumers can view their bills, access and track their consumption patterns. If the customer has different plans or accounts for his family or company with the same provider, Herbie can provide an all-in-one view. Payment can be automated or initiated over voice chat with Herbie.

Passwords and Troubleshooting

Herbie can be of great assistance in the back office operations such as maintaining consumer details, password management, notifications, data entry, SMS alerts which often occupies humungous workforce. Customer care centers of the Telco sectors can get Herbie’s assistance in troubleshooting which is way faster and much more efficient.

Manage data usage

Data is money in telecommunication sectors. Herbie monitors the data usage of clients pertaining to their plans. It can alert the user when their mobile data bundle is about to run out , their calling minutes are going to expire, roaming charges and can suggest favorable plan alterations.

Deals and Rewards

Herbie provides updates on ongoing deals and discounts that bring new customers and profits to the business. Herbie maintains rewards statistics for the existing customers. They can redeem their reward points and Herbie provides them with smart deals and guides them through the process.

Watch our demo video of Pepper Robot

Check out our video to learn more about our herbie product.

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Herbie offers Key Functionalities over voice & Text

  • View Details of Product Offerings
  • Land line / Mobile / DTH / Internet etc.
  • View my Account
  • View my Bills / Download bills / Email Bills
  • Statistics of My bills
  • Monthly pattern
  • Calling Pattern
  • Service Requests – Schedule / Reschedule
  • Service Request Status
  • My bill plans-Prepaid, Postpaid
  • Deals and Rewards
  • Available balance on my plan
  • Manage data & Subscriptions
  • Plan Upgrades and Cancellations

Contact With Us

Whether you have a question about features, trials, pricing, need a demo or anything else, our team is ready to answer all your questions.

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