Herbie IT HelpDesk Bot
Herbie HelpDesk assists you anytime, anywhere to resolve IT issues quickly and minimize the productivity loss

Herbie IT HelpDesk Bot
Herbie HelpDesk assists you anytime, anywhere to resolve IT issues quickly and minimize the productivity loss

Automate customer support with conversational AI chatbot

Herbie IT HelpDesk Chatbot is an AI-powered chatbot that uses machine learning and natural language processing to handle simple IT requests. It can free up the time of IT personnel by accomplishing non-productive tasks like resetting passwords, answering FAQs, reserving meeting rooms, troubleshooting, creating tickets and more.

The conversational interface of the chatbot supports multiple users to access information without any delays. Herbie IT Helpdesk Chatbot Dubai assists you anytime, anywhere more like your personal assistant.


Promising Features Of Herbie Helpdesk

Herbie HelpDesk Chatbot can assist a business in multiple ways and facelift it to an entirely new level.

High - Speed Response

Herbie can converse with its customers and resolve their queries at a much faster rate. Herbie self-service portals cater to employee demands without any executive intervention. Employees can raise tickets or check the status of their assets by interacting with Herbie. This saves time and effort for both the helpdesk staff and employees.

24x7 Availability

Herbie IT helpdesk chatbot India can interact tirelessly in a human voice round the clock diligently. Employees basic support requests are handled immediately which are otherwise roadblocks to accomplishing their tasks. It eases the work of the help desk staffs and enables them to get involved in a more productive part of the business.

Elimination of Calls

Chatbot for helpdesk are often busy with a range of requirements from various sectors of business. Request regarding software availability, maintenance schedule, password set/reset, setting up meetings and so on can be routed to Herbie which can handle these tasks efficiently. Herbie can perform simple to complex operations at greater accuracy.

Real-Time Alerts

Herbie operates in adherence to real-time and hence the task which needs intervention by an executive is channelized to them. High sensitive tickets are prioritized and appropriate assistance is provided. It sends general notifications like maintenance alerts and also employee-specific out-of-office notifications.

Seamless integration into existing self-service systems

Herbie IT Helpdesk chatbot is a market-ready virtual assistant which can be integrated into your existing enterprise CRM. Herbie is an advanced AI bot which can be customized to the business requirement of any organization. Herbie's ML capabilities help to learn and adapt better after every interaction.

Enterprise Level Security

Herbie supports multi-factor authentication using a one-time password (OTP) to validate the user's device identity as well as the corporate identity for providing access. Herbie can also support additional corporate authentication mechanisms such as SAML 2.0 based SSO & OAuth2 for authentication against Active Directory or LDAP or Identity Management provider.

Watch our demo video of IT Helpdesk Bot

Check out our video to learn more about our herbie product.

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How our HelpDesk Chatbot can help?

  • 24/7 Helpdesk Availability
  • Password Set/Reset Assistance
  • Automated Notifications - out of office
  • Intervention Alerts
  • Incident Management
  • Outage Management
  • Improved Employee Productivity
  • Asset Management - list/request/return/status of assets
  • Access Request for Resources
  • Schedule - Server & Facilities Maintenance
  • Raise Support Ticket- Create/Reschedule/Re-open
  • Request for Guest Access/Service
  • Meeting Room Booking
  • Setting up Wi-Fi/VPN/WebEx, etc. for business
  • Assisting queries through Emails/calls/websites/Application URLs, etc.

Contact With Us

Whether you have a question about features, trials, pricing, need a demo or anything else, our team is ready to answer all your questions.

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